READ ME - my poor customer service from Vodafone

gjchester

toad2898 wrote: »

The issue was as per the letter above.

I meant what did you do to fix it, but you explained that anyway.

toad2898 wrote: »

My message to vodafone would be:-

• Dont load your phones with pre-installed software that people do not want and certainly dont need and then prevent them from removing them

Not apologising for the customer service but if you want a phone without pre-installed software you need to buy a Sim Free one. All the networks preload software to try and make you use their services as they need to make money off you.

Sim Free are a lot more than network supplied phones that may contain the pre-installed software, but you get the subsidy on the price of the network branded phhone.

toad2898

"Not apologising for the customer service but if you want a phone without pre-installed software you need to buy a Sim Free one. All the networks preload software to try and make you use their services as they need to make money off you"

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I agree with you about SIM free but the daft thing is most of the crapware they put on is a pointless extra layer that trys to takes control your web browsing, e-mail and social networking settings, they probably dont make a penny out of this stuff.

Funny you should mention it as well because one of the things Vodafone said to me is:

"the Andoird operating system isn't our responsibilty or covered by our warranty so I suggest you go on the android forums to find a solution, your contract with vodafone is only for the supply of the network"

So I mentioned that they wouldn't mind if I gained root access to the phone and removed all the vodafone applications then.

"If you do that, it'll invalidate your warranty" they replied.

See what I mean, they're idiots (the PC term is "have training issues" I think)

nasher1

Just saw your thread. As a former Vodafone retail employee I dealt with this fault many times and had to send the phones away for a software upgrade. Unfortunately, didn't work all the time due to the software being Vodafone's (as you found out!). This didn't avoid the issue that customer's were being charged for data initially especially if they were roaming and therefore stung for heavy data charges.
As for your dealings with customer service, doesn't surprise me!!

Vodafone

Hi Toad2898,

I'm sorry to see you so frustrated with our service.

With the exception of the iPhone all Vodafone network locked devices need to wait for Vodafone's officially approved software updates.

These updates can have extra App's, settings and links included. I'm not aware of any plans to change this at the moment.

If you would like to speak to us directly about your phone then drop us an email using this link:

[FONT=&quot][/FONT][FONT=&quot]http://goo.gl/LqgN[/FONT][FONT=&quot] [/FONT]

If you put the subject as WRT135 it will ensure your email gets thrugh to us, you should recieve an automated reply confirming receipt within 30 minutes of sending the email.

Thanks

Holly

Web Relations Team
Vodafone UK

watcherman

Vodafone_company_representative wrote: »

In terms of the eForum, queries like this that are account specific are removed from our eForum as the team are unable to help without your account details.

Not strictly true in my experience. As an ex Vodafone customer "Tom" was heavily editing/deleting posts which made reference to the fact that information he posted in the public forum was untrue, he posted that all my options to return a phone upgrade had been exhausted, when the Director's Office contradicted his advice, and actually did what I, as the customer, had originally wanted.

My advice, skip the e-forum/customer services, e-mail the executive office and speak to a grown up!