Have I got a leg to stand on???

pjjafc

Vodafone on 2 seperate occasions told me I can upgrade early (as phone is broken and non-repairable due to a technical fault on the phone which was not my fault!!)

They told me twice over the phone that I could upgrade to a iphone4 for free with no change to my contract all I need to do is go online from the 7th and I would be able to do it. I went online and they are asking for a minimum of £269 ti stick with my normal contract. I phoned and asked them but they said their colleagues must have given wrong information!!!!:mad:

Anything I can do?????

Guys_Dad

Apart from trying again, no. The basic law of contract is that there is not one until an offer and acceptance have been formalised and that has not happened in your case.

The offer, if such was actually made by an authorised person, was not deemed to have been accepted by you and the contract made. They are therefore free to make any other offer they choose, which they have done.

Vodafone

Hi pjjafc,

I can understand the frustration here.

If this is still unresolved, then if you send me an email through the form here, quoting WRT135 in the subject line and including copy of your post or a link to this thread in the subject, I'll be happy to see what's going on for you.

I can't give any guarantees, but I'm happy to take a look.

DaveN
Web Relations Team
Vodafone UK