Help with nightmare "3" contract

skybluesaver

Hi fellow moneysavers.
I'm hoping you can advise me on how to help my friend rid herself of a useless "3" contract. Heres the story:
She recently started a new contract with "3" but couple of weeks ago moved to new area, no "3" coverage at all. Shes called them to complain that there is no coverage & customer services have acknowledged there is no coverage in her area at all & may not be until 2008. Shes tried to cancel her contract on the basis they're not able to offer her a service which she was contracted to but they won't budge.
Any ideas folks? All your advice would be greatly appreciated

the_tired_one

skybluesaver wrote:

Hi fellow moneysavers.
I'm hoping you can advise me on how to help my friend rid herself of a useless "3" contract. Heres the story:
She recently started a new contract with "3" but couple of weeks ago moved to new area, no "3" coverage at all. Shes called them to complain that there is no coverage & customer services have acknowledged there is no coverage in her area at all & may not be until 2008. Shes tried to cancel her contract on the basis they're not able to offer her a service which she was contracted to but they won't budge.
Any ideas folks? All your advice would be greatly appreciated

Thats a difficult one because they could argue that when entered into the agreement, they could offer the coverage - they werent to know that you would move into poor coverage area.

skybluesaver

Thats a very valid point. Thanks for your help.

thanku1

Sorry I thought 3 use O2 automatically in areas with no or poor coverage so I would have thought you should be able to use it.

regards

espresso

thanku1 wrote:

Sorry I thought 3 use O2 automatically in areas with no or poor coverage so I would have thought you should be able to use it.

regards

I think that it may be Orange now.

piper5

no apparantly '3' are piggybacking off orange after christmas as far as im aware its still on o2 cells

espresso

piper5 wrote:

no apparantly '3' are piggybacking off orange after christmas as far as im aware its still on o2 cells

Either way, it must be a real black hole if 3 and the back-up network is unavailable!

heyho_3

thanku1 wrote:

Sorry I thought 3 use O2 automatically in areas with no or poor coverage so I would have thought you should be able to use it.

regards

this is changing to orange

reehsetin

3 wont let you cancel - give the cont to someone else to use or buy it out and finish - no easy way out

jnm21

Unless she reported the problem within 14 days, there's not much she can do. Check if she can cancel any extras like video (likely to be after 6 months) & downgrade the tariff (again likely to be after 6 months or even longer).

Alternatively, offer them a major part of the full contracted amount plus good feedback online & good will instead of weekly customer service calls complaining about service, bad feedback (which would be kept factual) & bad blood.

Don't forget when working out the contracted amont, detail it out factoring in any allowable downgrades of tariff & extras & give them this figure on the phonem, then ask if they'll take a percentage to cancel now.

Finally don't forget that when/if she pays out the contract she should get the unlock code for her phone (to use it on another network or clawback a little more when she sells it, not that she should mention selling it to 3).

hurrah

Three have recently changed their policy and you cant downgrade your tariff for 12 months now.

A friendly phone call to their CEO Bob Fuller executive office explaining the problem may help.

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