refusal to refund return of goods - NEXT

Mo'_Money

Basic rule of literacy - "I" has a capital letter.
Spelling mistakes in a complaint letter are a big no no - it shows you have not taken the time to read through your complaint, so why should they take the time to read it all?

7roland8

Firstly if I had no receipt I wouldn't have gone through the rails of jeans when I went in - but would have gone straight to to an assistant (when the store was quiet) and explained the problem and asked politely if I could swap for a different size - I'm sure there would have been no problem. I usually find assistants respond in the manner in which they are approached.

However the lady shouldn't have gone back on her word - but without a receipt you are at theri mercy - so a pleant approach works better.

Also why did you not talk to the original assistant yourself - as you had made the purchase?

shaun_from_Africa

What about the two year euro guarantee?

Oh dear freddie. I see that you didn't read the opening post too clearly or you would have noticed that this doesn't apply.

purchasing with a £50 note

Jeff_Bridges_hair

I could not believe this reaction from such a well known UK High Street retailer, who for one would not exchange the goods (even at a reduced cost) but also the sense of feeling accused of theft, and tell lies.

why did you sense this. The lady in the store just said that she couldnt do anything cos they were not purchased there.. Are you a sensitive type?

sarahlouise210

It seems to me that even if you had the receipt they would STILL be saying that the jeans had not been bought at that store because the code was not scanning on their system for those jeans bought that day ???

d123

My 2p worth, you have no right to a refund just because you bought the wrong size, your sad and sorry short story is far too long and badly written to be taken seriously as a complaint to a company HQ, and lastly, in the future use a spell checker before you send anything considered "formal" or ask someone who has a better grasp of spelling and grammar to read it over first.

Enfieldian

What an absolute car crash of an email.

Out of interest, what "companies through Leicestershire" do you own......? Hopefully none that involve you communicating with anyone in writing.

paddedjohn

Craig, are you sure you bought the jeans in next and not in one of the other clothes stores, they all look the same to me when its busy.

Pollycat

Drive4it
please let us know how you get on with your complaint.

I agree with most of the other posters that your email contain lots of unnecessary information as well as a degree of rudeness towards Next employees.

a rather plump lady

Surely the assistant's size has no relevance whatsoever to your complaint.

Next do not need to know the names of your wife, son or even the fact that you have 4 children.

Advice for the future,:
complaint letters should be brief, to the point and unemotional.

Unfortunately for you, I feel your email will be the source of much hilarity within Next Customer Services and won't achieve the effect you wish.

d123

Pollycat wrote: »

Unfortunately for you, I feel your email will be the source of much hilarity within Next Customer Services and won't achieve the effect you wish.

Probably end up copied and put up on their notice board or emailed/passed around, just for "training purposes" of course :rotfl::rotfl::rotfl: