Be Warned!! Barclays SOS + Warmsure aka EAGA.com

sirmarcus

OP and others....Try escalating and complaining to Bob Diamond, Barclays Chief Executive, via sending him an email at [EMAIL="robert.diamond@barclaysplc.com"]robert.diamond@barclaysplc.com[/EMAIL].

Hope this helps.

TheMunchkin

Thanks for that info. We did log a formal complaint and will be following it up. We have finally got a working boiler and central heating, but only because we called our local gas engineer, who we normally use for servicing etc. I knew I should have gone to them to start with - home emergency cover, pah - what a waste of money!

mrharry_2

i've just had exactly the same experience as the above threads with Churchill home insurance who touted and sold me Home Emergency to guess who? Warmsure or Eaga heating or whoever they're called (even Churchill phone operatives arent sure now). 1st call out back in November 2010 - man in a van sub contractor (by several I should say by the state of the van) 5 minute then 15 minute then.... goes to get the spare... then zilch.
Just getting through is nightmare let alone just getting through to anyone who has a clue. I think the penny may be dropping as my latest is churchill'a home emergency offline team are contacting warmsure (or whoever they are) direct as they asked me to ask Churchill for a new purchase order since it is 30 days since they did nothing and that needs a new PO and churchill are saying warmsure havent fixed the problem so a new po (and more money) is 'out of order' (pardon the pun) and meanwhile i'm the shuttlecock... watch this space or don,t or laugh cry or hurl. is there any real recourse in the fake world of customer care or do I cut my losses?

wolfy999wolf

illhave to shorten my story,read and youll understand why.our boiler broke down 7 weeks ago yes seven! i contacted barclays sos through my additions account and very good they sent a engineer the next day to diagnose prob which was 4 new parts req,since this date we have had 5 different "engineers" come to our house none of them with all four parts req,i have spent about £30 on phone calls to warmsure (4 times they have promised to call back but never have).i have two children and still a freezing cold house we are at our wits end over this and due to the cold weather its making all the family ill
any good suggestions?:mad:

letty2

wolfy999wolf wrote: »

illhave to shorten my story,read and youll understand why.our boiler broke down 7 weeks ago yes seven! i contacted barclays sos through my additions account and very good they sent a engineer the next day to diagnose prob which was 4 new parts req,since this date we have had 5 different "engineers" come to our house none of them with all four parts req,i have spent about £30 on phone calls to warmsure (4 times they have promised to call back but never have).i have two children and still a freezing cold house we are at our wits end over this and due to the cold weather its making all the family ill
any good suggestions?:mad:

what seems the prob with the boiler then ,

letty2

letty2 wrote: »

what seems the prob with the boiler then ,

who did warm sure get out ..the engineers aint got a clue , 10 mins and there out of the door

Maryjan

My private gas engineer says he used to do sub-contract work for Warmsure and gave up because they were not prepared to pay for a proper job to be done. They seem to prefer lots of short inconclusive visits rather than for someone to get stuck in, find out the cause of the problem and fix it, which is how he works for his regular customers. On a couple of occasions he was sent to fix complicated faults which had been checked out by numerous other engineers with no result; he was asked to make sure he did a proper job because the customer had made a complaint and then when he sorted the problems they wouldn't pay him for all his time because they said he had taken a couple of hours longer than they thought he should have. He was already fed up at not being able to provide his usual high standard of service and with the customers often taking out their frustration on him he eventually couldn't stand it any more. Now my mother has found herself involved with Warmsure and I am waiting to see how things develop.

Lestat626

I dont know where a lot of you are getting your information from about Warmsure. I myself, am an employee of Warmsure in the head office. Im one of the technically trained call centre advisors. Yes, the company has recently been taken over by Carillian, but no there have been no lay offs of staff at all! The government funding hasnt been cut either, it is branching out into other areas which are also covered by Carillian. We do use some contracted engineers, some of which im not afraid to say are completly useless. A lot of the engineers we have are fantastic workers and we get a lot of compliments about the work they have done. Some people calling in specifically for this reason. Also, there have been things going around about our phone numbers being high cost telephone lines, this also is untrue. All our telephone lines (excluding our main direct office line 01482 498138 before anyone asks) are freephone numbers. Personally i would like everyone to get their information correct before complaining about the service they are getting. Also, a LOT of the contract work like Barclays and Scottish Power, arnt run by us so we have no control over these! All we are for them, are a point of contact. They tell us what to do, not vice versa. Also, if you realised HALF of the crap we have to put up with working with some of the most ungreatful people on the phones, you wouldent be complaining! A lot of the customers that call in are very nice and friendly, and some you can have a good chat with, but there are just a few that make the job an absolute hell!