HELP Vodafone takes duplicate payments 2 weeks later.....

dawsonch

Has anyone had an issue with Vodafones automated payment service. I paid my bill before xmas using this service as i normally do. I looked at my bank account on Monday to view my funds for the month ahead - therefore assume all my December bills had gone out. I then look at my account yesterday and vodafone had taken 2 payments of 88.99 and i am unable to pay my rent. My bank has confirmed that Vodafone did not apply for the funds until the 07th yet Vodafone deny's this. Vodafone will NOT reimburse me the duplicate payment as my January bill has now been generated, hence the payment has gone towards this. Vodafone state this isn't there fault - its the automated services fault.... In my eyes this is theft, in their eyes its an error! Surely the word 'error' means a mistake and mistakes can be put right? This is not right surely, if this is allowed to happen then surely all companies could delay their system taking payment, take the payment weeks later and then autoallocate the overpayment to the next months bill.....
Any legal help would be appreciated.
Bank can't help as this is not a direct debit..

Vodafone

Hi dawsonch,

Whilst it's disappointing to hear that you haven't yet been able to get this resolved I'm happy to investigate this for you to see what's happened.

As such, could you email your details across to us via the Contact us form on our website here quoting WRT135 - FAO Lee in the subject line and I'll come back to you as soon as I can?

Kind regards,

Lee

Web Relations Team

Vodafone UK