mobile broadband problems

jamespir

i have just taken out a mobile broadband contract with orange now plugged it into computer and loads up software but when i click connect the yellow line go across then says unable to connect

i know the sims working as a i tried it in a phone

i tried the dongle on a freinds pc whos running windows 7 and it worked perfectly im using vista


now heres my second problem i also have pay as you go mobile broadband with three and thought id go back to using that as the orange werent working but since i installed and uninstalled the orang software my 3 device just keeps saying no network (even though there is) ive tried installing and reinstalling software and it still has the same problem


can anyone help

kwikbreaks

When you set up mobile broadband it sets up a dial up connection and plugs in the GPRS APN settings for the operator so it can connect.

Speculation..
The Orange software may have overridden the 3 settings but maybe couldn't connect because of signal problems.
The Three software didn't reset the settings so it can't connect.

I'd say you should be able to use system restore to get Three working again. Alternately finding and deleting the dial up connection after uninstalling the software should allow your chosen re-install to work OK.

With mobile dongles the setup produces the dial up connection and sets it up as I've mentioned above when the software is installed and those I've seen don't delete it on uninstall. The software (apart from drivers which don't seem to get uninstalled) isn't actually needed at all - you can connect manually from the dial up (for convenience create a desktop shortcut then right click select connect or double click) It is possible to just manually enter the correct APN settings in the dial up connection for the SIM being used. http://www.filesaveas.com/gprs.html which may be easier that going through reinstalls which clearly don't work in order to swap.

jamespir

kwikbreaks wrote: »

When you set up mobile broadband it sets up a dial up connection and plugs in the GPRS APN settings for the operator so it can connect.

Speculation..
The Orange software may have overridden the 3 settings but maybe couldn't connect because of signal problems.
The Three software didn't reset the settings so it can't connect.

I'd say you should be able to use system restore to get Three working again. Alternately finding and deleting the dial up connection after uninstalling the software should allow your chosen re-install to work OK.

With mobile dongles the setup produces the dial up connection and sets it up as I've mentioned above when the software is installed and those I've seen don't delete it on uninstall. The software (apart from drivers which don't seem to get uninstalled) isn't actually needed at all - you can connect manually from the dial up (for convenience create a desktop shortcut then right click select connect or double click) It is possible to just manually enter the correct APN settings in the dial up connection for the SIM being used. http://www.filesaveas.com/gprs.html which may be easier that going through reinstalls which clearly don't work in order to swap.

go the three working after i deleted the driver and reinstalled it

but cant get the orange to connect and the only help orange gave me was to unistall/reinstall which did not work

kwikbreaks

Sounds like it's time to return the Orange dongle then.

If you really do want to make it work try uninstalling the software, delete the dial up connection, and then reinstall. It may just be that it can't connect because you don't have enough signal though.

http://www.sitefinder.ofcom.org.uk/ will show your nearest mast (the interface is poor as you need to keep zooming in and out to be able to both find the cells and check who they belong to.

jamespir

kwikbreaks wrote: »

Sounds like it's time to return the Orange dongle then.

If you really do want to make it work try uninstalling the software, delete the dial up connection, and then reinstall. It may just be that it can't connect because you don't have enough signal though.

http://www.sitefinder.ofcom.org.uk/ will show your nearest mast (the interface is poor as you need to keep zooming in and out to be able to both find the cells and check who they belong to.

signals perfect 3g+