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Complaint about carcraft, warranty and practices.
Hi all,
Purchased a car from Carshaft on the 21st Nov this year and looking at my online bank statement I seen a payment thats gone out to Premium First.
On further checking with my bank its associated to Creation Consumer Finance Ltd and Carshaft sorry Carcraft.
At the point of sale at Carshaft the sales guy stated that due to my finacial history they could not get the full cost of the car so a 2nd agreement has been taken out to cover the shortfall, this we accepted and signed for and at the point of sales the sales guy said to me and the misses that all warrenties are free etc etc.
Now we find out that Carshaft have made us sign an agreement making out its a top up loan but thats not the case, we have not received any paperwork or any agreements at all for this crafty, con way of doing business.
I've called the complaints dept at Carshaft and they said they cannot and will not do anything about it because its gone over the 14 days cancellation period and they have signed agreements stating we accepted them. Carshaft at Newport also say they cannot and will not do anything about it and Im pi$$ off and tempted to go to Newport with a baseball bat just for the fun of it.
How can they be allowed to get away with faulsly selling a unsecured load makeing out its a top up and in fact its for a warrenty we did not want or agree to at the point of sale but we signed because we thought it was just a top up load for the full price of the car and the sale guy said that.
Im fuming and ready to baseball bat that sales guys knee's I can tell you.
Anyone willing to help.
PS,
They never gave us any signed agreement at the point of sale and the only agreements we have are 2 copies of the same one for the car itself.
Ahhhhhhhhhhhhhhhhhhhhhhhh:mad:
PS,
Also called Sandra Gibbons, Customer Service Manager at Carcraft 01706 753391 and got no reply
Further update
Been in contact with trading standards and explained all, they say Carshaft are in breach under S56 of the credit act and they and Premium First are joint responsible.
I've again contacted Premium First and stated the facts and they say that they dont have any agreements and the sale was carried out as a Telesales account, therefore done over the phone by Carshaft.
They have stated for me to put my complaint in writing to there complains dept (which I will) and they will get in contact with Carshaft and get the agreement cancelled and payment refunded.
Now watch this space.
Did call Carshaft at Newport and said I'll be down and over their counter if its not sorted, not a happy bunny.
Anyone with advice and also Im after a template letter I can use to get this false loan cancelled.
Anyone?
Purchased a car from Carshaft on the 21st Nov this year and looking at my online bank statement I seen a payment thats gone out to Premium First.
On further checking with my bank its associated to Creation Consumer Finance Ltd and Carshaft sorry Carcraft.
At the point of sale at Carshaft the sales guy stated that due to my finacial history they could not get the full cost of the car so a 2nd agreement has been taken out to cover the shortfall, this we accepted and signed for and at the point of sales the sales guy said to me and the misses that all warrenties are free etc etc.
Now we find out that Carshaft have made us sign an agreement making out its a top up loan but thats not the case, we have not received any paperwork or any agreements at all for this crafty, con way of doing business.
I've called the complaints dept at Carshaft and they said they cannot and will not do anything about it because its gone over the 14 days cancellation period and they have signed agreements stating we accepted them. Carshaft at Newport also say they cannot and will not do anything about it and Im pi$$ off and tempted to go to Newport with a baseball bat just for the fun of it.
How can they be allowed to get away with faulsly selling a unsecured load makeing out its a top up and in fact its for a warrenty we did not want or agree to at the point of sale but we signed because we thought it was just a top up load for the full price of the car and the sale guy said that.
Im fuming and ready to baseball bat that sales guys knee's I can tell you.
Anyone willing to help.
PS,
They never gave us any signed agreement at the point of sale and the only agreements we have are 2 copies of the same one for the car itself.
Ahhhhhhhhhhhhhhhhhhhhhhhh:mad:
PS,
Also called Sandra Gibbons, Customer Service Manager at Carcraft 01706 753391 and got no reply
Further update
Been in contact with trading standards and explained all, they say Carshaft are in breach under S56 of the credit act and they and Premium First are joint responsible.
I've again contacted Premium First and stated the facts and they say that they dont have any agreements and the sale was carried out as a Telesales account, therefore done over the phone by Carshaft.
They have stated for me to put my complaint in writing to there complains dept (which I will) and they will get in contact with Carshaft and get the agreement cancelled and payment refunded.
Now watch this space.
Did call Carshaft at Newport and said I'll be down and over their counter if its not sorted, not a happy bunny.
Anyone with advice and also Im after a template letter I can use to get this false loan cancelled.
Anyone?
0
Comments
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advice?......yes...............violence never solved anything
next?0 -
Not sure I follow this post! Could you put some figures up?
Example (as I understand it)
Car cost £10k but they will only lend you £8k
they tell you to take a top up loan of £2k
Total loan £10k with free warranty
They actually lent you £8k but made you take out a £2k warranty
Total lent £10k
Or have I got it wrong??0 -
The OP needs to take a baseball bat to himself for going to carcraft in the first place.
The car is only worth a small fraction of the amount paid in any case
A warranty, free or otherwise is worthless.0 -
Sorry for my delay in a reply, further updates to follow once I receive a letter in the post.
Regards0 -
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Have you seen their prices.0
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Carcraft is a hole, simple as.
Over priced cars, rude sales, con tricks, borderline illegal stuff.
But look at who they deal with? they are the payday loans of car dealers and act as such."We want the finest wines available to humanity, we want them here, and we want them now!"0
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