Complaint about carcraft, warranty and practices.

epsilondraconis

woodbine wrote: »

tbh YES i have,and no problems whatsoever

I too have bought a car from there (cash purchase) and we were able to knock them down to a price that beat anything else we could find. That was two years ago and the car has been going well ever since.

Having said that, the whole sales driven atmosphere was bl**dy awful. I think as long as you've done your homework and understand the type of business they are, then they are as good / bad as anywhere else.

Realist

Update.

After a very kind, understanding lady from Carcraft Customer Services called Linzi contacted me via PM here about my problem above, within 24hrs it was resolved fully. Today I received a letter from Linzi (Carcraft) stating the unwanted warrenty was terminated and she also enclosed a cheque for monies I've already paid.

I'm happy with the outcome and the speedy resolution but not at all happy with how I was treated by the guy (Christian) at the Newport branch and due to his underhanded tactics I will not be looking for another car from Carcraft now or in the near future.

If Carcraft wants to be seen as a valued, trusting, caring company then they have to change their ways on how they do business fast like be more realistic with car values and STOP treating customers like mugs, if they do the basics right first time then customers will come back, recommend friends and turn negative internet comments into positives.

Again, a BIG thanks to Linzi from me and I wish everyone here that has a problem with Carcraft the best of luck.

Regards.

PS,
To Money Saving Expert admin, owners or who ever I think its a good idea to allow Carcraft reps to respond to these posts, it helps us all and they dont need to resort to contacting disheartened customers via PM messages.

teddy161

Well done you ...I got nowhere with them

geoffky

why are you bringing up posts from 2011?

teddy161

just read it didnt look at the date but im sure it still applies to some people..why are you answering ?

dwainlog

brought my insignia on the 25th of May 2013, with a brokenarm rest was promised they will fix it. by the 1st of June I had a noise fromthe rear breaks, called them up and explained what's what and they said bringit in on the 8th. said yes but called later to change the date to the 18th.between the 2 dates an dash board warning light came up and also a pull back onthe power. on the 18th they checked over my car and said the will need tochange the rear breaks because they are almost metal on metal but they don'thave the breaks in stock so I need to come back. this means a second day offwork I brought it in on the 22nd with all the problems. I came in with all thearguing I can give to show that I wasn't happy. they looked at my car and afterbeing there for 3 hours was told they have ordered the wrong breaks (waste ofmy time) they saw the stress in my eyes so they offered to get my a courtesycar (been quoted many times from different staff members carcraft don't docourtesy cars). I said I need one of similar spec to my car, I was given amagane (not happy).

I waited for a call from them for an update nothing untilthe Friday when I had to call and ask them whats happening, got told I willhave an update after 2pm. 2pm came and when nothing Saturday came and went, thefull weekend was over nothing. Monday morning I called to find out whatshappening because the courtesy car was due to go back on the Saturday justgone. they said they will call the hire company and extend the car. I haveasked for an update on the car still I have nothing. Wednesday 31st I calledthe enfield service centre again and had the greatest go saying im getting noupdates at all they said the engine noise I was getting was from the gearboxthey have taken it out and sent it off the get reconditioned (6 years ago I hadan accident in a car because the gearbox was reconditioned).

i got a call on the 5th saying my car is ready to be pickedup and it being Monday 4pm im getting ready to rap up at work and go home so isaid ill arrange to get it tomorrow morning(im happy, im getting my car backafter 2 weeks of driving this courtesy car).

Tuesday morning i get to carcraft after dropping thecourtesy car off at the hire company. i was told they are doing final paperwork and will be with me soon. i get my car back after the final paper work. asim driving away i feel a lack of power which i was thinking maybe it because ivbeen driving a petrol for the last 2 weeks. i get to the m25 and go to open itup and get to work and there is no power at all, the turbo has not kicked in togive it that lift and a pretty light came up on my dash with a spanner in it. icall the centre back up and they said come back . go back they forgot toattached a section of the turbo back to the engine. they took it for a blast asdid i and i was happy, cars feeling alright. now back on the m25 put my footdown and ooooow they light is back on i called them up again "its me againthe lights back on" i was told to hold on a second and was told to give mywork address they will have someone pick the car up and a courtesy car droppedoff(carcrat don't do courtesy cars) brings me to today im waiting for them topick the car up and drop off the courtesy car.



this in now 2 months and 2 weeks of me signing the papersfor this car i have not driven my car in the last 5 weeks without a problem.



list of problems

A/C (broken blows only hot air)

Breaks (metal on metal)

Arm rest (broken clip)

engine (sensor and turbo)



miles driven to and from carcraft at least 200

time spent on the phone because of this matter at least 3hours



bottom line don't buy a car from carcraft learn from mymistakes

tayne1991

I have had far too many problems with carcraft.. the email below is sent to the cheif executive customer service and my finance company. (ignore grammar or spelling mistakes lol)


Dear Noel and any other contact to have received this email.

I am going to keep this email short but straight to the point. I will give you as much information for you to get the relevant information.

I purchased an Alfa Romeo Mito from you in May 2012, registration of YE09 PXP, to which the tracking was not corrected when promises was made. The car had to come back to you pretty soon, for a week for the tracking to be fixed.

I took the car and the repair had not been done. So I took it back to Carcraft in Leeds which they took a look and tried to repair the tracking again. They failed.

I was having to call your showroom umpteen times in a week regarding the problem and it could never be fixed.

It came to the MOT resulting in the car failing because of a track rod being broke and having excessive wear. This was fixed and passed the MOT but the tracking was not.

The cars electrics then started to fail, the windows would not drop properly causing the door not to shut. The windows would drop down and not close at all. Not only that, a extremely loud noise was coming from the engine every time I accelerated. Your service department could not even fix that problem. All they did was oiled the windows up and hoped for the best.

Bearing in mind that at least EVERY 4 weeks I was having to change the passenger side tyres because of the tracking.

After many of phone callsicon to your head office, showroom, service department and my finance company, they all agreed that I could rather have a full refund on the payments I had made so far or choose another car.

I gave you all the benefit of the doubt and just put it down to the car being faulty.

So in July 2013, I changed to a Mini Cooper, registration of DA59 PYZ. Since having this car I have been a happy customer and really liked the car I took. I understand that Carcraft have a certain warranty which I took being the 'Drive Happy Package' meaning that I had to have the car serviced within the first 6 months or 6,000 miles.

I booked the Mini in and it had its service which came back fine apart from them having to take the car back as they had massed around with the computer causing the advisory gear change to disappear. Now around three weeks ago the service light came up on the Mini. So I booked the car in on Tuesday the 28th January 2014 to have the light turned off. This was fine, again apart from the advisory gear change disappearing.

The following week and half, a light bulb warning light appears on my dash board warning me that a bulb has gone out. I checked all the bulbs, wires and even replaced them. This was not the problem as the light was on everytime I started up the car.

The service light has come on again advising me that a service is due in so many miles.

So I had booked the car to go back in for the service light to be switched back off and the light bulb warning light to be checked tomorrow 12/02/2014 at 15:30pm.

As I collected my partner from work last night 10/02/2014, a RED warning light appeared on the screen along with a picture of my mini on ramps advising me that I need to pull over ASAP and get urgent help.

I looked at the book for the car and it explains that it is the electronics of the car have failed and not to drive the car.

I am sure if you take a look back at all the notes of my previous car the amount of times I have been back and forth for the car to be fixed, this is the VERY last thing that I need having a new car from you.

I called your head office and spoke to a very unpleasant, unprofessional, arrogant man. He would not have my car booked in earlier tomorrow nor would he let me explain anything without him butting in and being arrogant with me. I asked to speak to meghan as she is the one I have dealt with through out the appalling service I have received and still receiving. I was told that I was not allowed to speak to her until I have spoken to this man.

In the end, my car is booked in tomorrow at half past eight in the morning and I would receive a phone callicon from Meghan.

In the meantime, I was on the phone to my finance company explaining what has gone on in the past and what is still happening. They have advised me that I should ask you and your finance department to get the ball rolling in regards to a full refund.

I had to call back up five hours later to speak to Meghan to which she was so upset for me knowing what I have been though with the previous car.

I have explained to her that I am not going through all of this again and that I am wanting to go for the full refund option.

I am to await the outcome tomorrow for the car to then decide what to do.

I just want to make you aware that having this problem now happen to me on my second car, that I am not a very happy or satisfied customer. The goods are faulty which are within your 12 Month guarantee. I have also been in contact again with trading standards and they are going to look further into your company to resolve the sale of faulty goods.

They have also advised me to spend under £100 to take you to the small claimsicon court to get the full refund back.

You are the last resort and I want this sorting. Along with some form of compensation having all the troubles I have had with the cars from your company and your company in general.

I am extremely in utter disgust at the whole situation and I am wanting the full refund along with a good compensation.

I expect a reply back from you by the end of tomorrow 12/02/1014 with a resolution to the problems I have had.

I have also sent this to Carcraft Customer Services along with my finance team (Hayley Boyes and Charlotte)

SINCE THEN... I rang the RAC out to come tow the car to carcraft as I did not want to risk driving it on the motorway to carcraft. Although being advised by meghan at head office if the car seems ok to drive then theres no need to tow it, just dont use it excessively. RAC got in contact with carcraft which they told the mechanic not to tow the car, just to find out the problem and fix it on the road side. Which i was NOT impressed with!!

So i had to drive a faulty car, not known to me nor any other driver on the road what could of happened if the electrics had failed whilst driving at a high speed constant flowing pace.

I arrived at carcraft in leeds and asked to speak to the manager. I got the service manager. So I had a rant with him telling him I am not happy that I am having to come again because of another fault on another car, to which i gave them the benefit of the doubt previously by taking the new car.

I then walked into the showroom and I had it out with the manager, who was very rude, arrogant and unhelpful.

I WARN YOU ALL.. DO NOT EVER GET A CAR FROM CARCRAFT!!! AS SOON AS I RECEIVE MY FULL REFUND I WILL NOT BE SETTING FOOT IN THAT PLACE AGAIN!!!!

I WILL BE SEEKING LEGAL ADVICE AS I HAVE ALREADY HAD THE SAY SO FROM TRADING STANDARDS AND THE HIGH COURT THAT THIS CLAIM WILL PASS WITH FLYING COLOURS..

poppasmurf_bewdley

Apart from the obvious lessons learnt above about buying (or not buying) a car from Carcraft, the other obvious lesson people have to learn is NOT TO BUY a car from a dealer anywhere more than about 10/20 miles away from your home (unless you can get to and from them easily and quickly without a car).

Having to take a day off work in order to take a car in for warranty work, as one person has mentioned, is a complete nonsense and probably negates any financial advantage you may have gained by purchasing so far away from home.

DevCoder

Im slightly amused about the high court part...

PeacefulWaters

I WILL BE SEEKING LEGAL ADVICE AS I HAVE ALREADY HAD THE SAY SO FROM TRADING STANDARDS AND THE HIGH COURT THAT THIS CLAIM WILL PASS WITH FLYING COLOURS..

Really? What did they say?