catalogue phone were do i stand on repair

motherhen2610

i bought i nokia phone out of the catalogue in the end of november, somehow or another i havent got a box for it and the catalogue is refusing to take it back without its original packing, even though i have had the phone less than 3 months and it is faulty. is
there anything i can do?

Guys_Dad

Sorry - misread post. If phone is faulty, you are covered by Sale of Goods Act and they have to repair or replace it. If they can do neither, then you are entitled to your money back.

Hotspur

It very much depends on the nature of the fault and how caused i.e. inherent or damaged by misuse (not suggesting you did anything OP). After 3 months it is likely that you will have been deemed to have accepted the goods and recourse for a fault is only a repair.

However, phone consumer direct for advice on 08454 040506 as lack of packaging should have little bearing on the matter IMO where the good is faulty. Bear in mind though that the seller is under no obligation to refund on an item that has been accepted by the consumer.

Neato

It should also be under warrenty with Nokia. I've never had an issue with them fixing my phone within the first 12 months, unless it water damaged or something simialr

ioscorpio

Take it to a Nokia repair centre, as they are covered for 2 years.

motherhen2610

thank you, i will email nokia and see how i get on