T-mobiles free £30 M and S voucher

dawyldthing

Has anyone received theirs? I received the e-mail on the 7th saying it would be 7 days before I received the voucher, a month later and its still not on the doorstep. Has anyone received theirs? I tried getting in contact with T-mobile by e-mailing, only for them to tell me to phone this other number, which I don't really want to do as its an 0845 number.

Anyone got theirs yet without having to keep chasing them!:mad:

JPR

I've been waiting since mid-November for mine.

Messages on answerphones not returned, emails not replied to and an all round fiasco.

T Mobile blame some contracted logistics company and seem quite happy just to annoy their own customers. They will not make any effort to solve the problem.

I finally found the email to their Managing Director who (after 8 re-sends) got someone to call me (not our fault, blah, blah blah - will come soon - blah, blah). promised faithfully to call back after a week (never did though)

No idea what to do next.

dawyldthing

i've still not heard, getting pretty annoyed now as no matter what it is their problem. May go back in store when i get chance to get them to sort it out

JPR

I finally got mine but only after emailing half of T-Mobile constantly (everyday they did not answer, I resent it). This includes the company T-Mobile contracted to organise it). So long as your claim was validated and you had the confirmation email you should be OK but no one apologised or was willing to make it right.
However, the MD doesn't like getting emails and he will finally get someone to call you. The last person promised (another) 28 days but by then I got a separate email from someone else saying they had new stock of the voucher and I got in next day by Recorded Delivery.

Here are some emails to try:
[EMAIL="richard.moat@t-mobile.co.uk"]richard.moat@t-mobile.co.uk[/EMAIL], [EMAIL="help@t-mobilegettogethers.com"]help@t-mobilegettogethers.com[/EMAIL], [EMAIL="csdir@t-mobile.co.uk"]csdir@t-mobile.co.uk[/EMAIL], [EMAIL="russell.taylor@t-mobile.co.uk"]russell.taylor@t-mobile.co.uk[/EMAIL], [EMAIL="cust.rel@t-mobile.co.uk"]cust.rel@t-mobile.co.uk[/EMAIL], [EMAIL="customerservices@t-mobile.co.uk"]customerservices@t-mobile.co.uk[/EMAIL], [EMAIL="mdtmob@t-mobile.co.uk"]mdtmob@t-mobile.co.uk[/EMAIL]