Windows security alert

welsh_cake

Thanks all, I am trying the above now. Will post back.

welsh_cake

Pressed the f8 when I should have but it just loges on as normal? Hope my computer isn't ruined!!

ric3vic

First disconnect from internet. Start internet explorer. Go to tools, internet options, make sure start page is "use blank", then delete history, empty temporary internet files. From desktop go to start: Control Panel; Network and internet; Network Connections; Right click Local Area Connection. Highight internet protocol, click Properties. Check that Obtain IP address automatically and Obtain DNS automatically both selected. Go to control panel, addremove programs, look for anything you did not install (careful!) and uninstall. Reboot. Connect to net. Any good?

ric3vic

Follow ExactInternet's suggestion first. I don't want to conflict.

debitcardmayhem

welsh_cake wrote: »

Pressed the f8 when I should have but it just loges on as normal? Hope my computer isn't ruined!!

Hi you need to press F8 approx every second after power up then you should get the options

ric3vic wrote: »

First disconnect from internet. Start internet explorer. Go to tools, internet options, make sure start page is "use blank", then delete history, empty temporary internet files. From desktop go to start: Control Panel; Network and internet; Network Connections; Right click Local Area Connection. Highight internet protocol, click Properties. Check that Obtain IP address automatically and Obtain DNS automatically both selected. Go to control panel, addremove programs, look for anything you did not install (careful!) and uninstall. Reboot. Connect to net. Any good?

Probably won't be

ExactInternet

It won't be ruined, sometimes they're just a pain to get into safe mode because you need to get the timing right!

Try Plan B.. With the computer booted up as normal:

• Click Start > Run
• Type "msconfig" (without quotes). Press OK.
• On the "boot.ini" tab there are a series of tickboxes - one of which says /SAFEBOOT. This should then activate a set of radio boxes to the right, one of which says network. Select this option.
• Click ok. You should be prompted to restart your computer.
• Follow my steps from the post above.

Once Malwarebytes has finished scanning, but before you let it reboot your computer, you need to undo these steps or computer will not boot into "normal" mode:

• Click Start > Run
• Type "msconfig" (without quotes). Press OK.
• On the "boot.ini" tab untick the box for which says /SAFEBOOT.
• Click ok. You should be prompted to restart your computer.

Any problems and we'll try Plan C

welsh_cake

Hi thanks. It won't let me even do that. Keep having a pop up window saying application cannot be executed!

ExactInternet

The only option we have then is to try and get it into safe mode once the computer has been restarted.

Shut down again, then flick the power on. As soon as the boot screen (computer manufacturer/motherboard manufacturer logo) disappears, keep hitting the F8 key.. Don't just do it once, do it in quick succession until you get the safe mode menu. Failing that, once you've turned the power back on, don't wait, just hit the F8 key repeatedly from the get go. On some motherboards this will take you to a configuration page that we don't want, but they tend to be in the minority!

If you get to the Windows XP screen with the green bars going across, it's gone too far

welsh_cake

I got as far as the safe mode part & when I try to click on my name to log on the arrow won't move at all. Tried twice now! It's nit my day today. Thanks for your help tonight. It's really appreciated.

closed

If you are still having troubles, attach it to another pc internally or via usb hd caddy, and clean it up with malwarebytes

Which antivirus solution was installed