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Virgin broadband problem

Can someone techie please help? On main computer, when trying to access various sites line keeps dropping and tries to connect to Bt open zone.
Can someone advise please?:)
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Comments

  • spike7451
    spike7451 Posts: 6,944 Forumite
    It's not a problem with the VM Bradband,it's your PC.
    Are you trying to connect wirelessly?
  • tomd84
    tomd84 Posts: 247 Forumite
    It sounds like your pc is trying to connect to a bt openzone hub, install of your VM hub
  • spike7451 wrote: »
    It's not a problem with the VM Bradband,it's your PC.
    Are you trying to connect wirelessly?

    Not trying to connect wirelessly as far as I am aware - not very technical as you can see.
  • tomd84 wrote: »
    It sounds like your pc is trying to connect to a bt openzone hub, install of your VM hub

    How can I change this if this is the problem?
  • i dont know if this works but i did this to remove a wirless network from my pc ( same thing kept happening )

    go into your wireless network connection (just click on picture of the pc with 3 little signals at the bottom righthandside of pc)

    you should get a box open that says wireless network connection
    click on view wireless networks (another box opens )
    click on change advance settings
    another box will open called wireless network connection properties
    click on wireless networks at the top

    you should see a list of prefered networks go to the bt home hub /open zone and remove it this should stop it from being picked up in your wireless settings
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Not trying to connect wirelessly as far as I am aware - not very technical as you can see.

    So you are using an ethernet (cable) connection between your PC and your cable router?
    No free lunch, and no free laptop ;)
  • Sorry its taken while to get back to you. When I open network connections - nothing comes up so don't know what to do next.
    Any suggestions?
  • Yes I think I may be - shouldn't I?
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 6 January 2011 at 12:33PM
    Yes I think I may be - shouldn't I?

    Either is fine. Sorry but you need to give a bit more info about whether you are using wireless or ethernet, so that people can give you relevant help.
    If your wireless connection has failed, the first step is normally to plug in your ethernet cable to see if that works. If it does, you know that it's just a wireless problem.
    It would also be helpful to know the make and model of your cable router.
    No free lunch, and no free laptop ;)
  • Thanks for the info - will have to return to this later. Main computer connected via ethernet cable - its a netgear Wireless G router WGR614. Any further suggestions. Thank you for your help so far.
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