Virgin broadband problem

liz_davidson

Can someone techie please help? On main computer, when trying to access various sites line keeps dropping and tries to connect to Bt open zone.
Can someone advise please?:)

spike7451

It's not a problem with the VM Bradband,it's your PC.
Are you trying to connect wirelessly?

tomd84

It sounds like your pc is trying to connect to a bt openzone hub, install of your VM hub

liz_davidson

spike7451 wrote: »

It's not a problem with the VM Bradband,it's your PC.
Are you trying to connect wirelessly?

Not trying to connect wirelessly as far as I am aware - not very technical as you can see.

liz_davidson

tomd84 wrote: »

It sounds like your pc is trying to connect to a bt openzone hub, install of your VM hub

How can I change this if this is the problem?

charlearose

i dont know if this works but i did this to remove a wirless network from my pc ( same thing kept happening )

go into your wireless network connection (just click on picture of the pc with 3 little signals at the bottom righthandside of pc)

you should get a box open that says wireless network connection
click on view wireless networks (another box opens )
click on change advance settings
another box will open called wireless network connection properties
click on wireless networks at the top

you should see a list of prefered networks go to the bt home hub /open zone and remove it this should stop it from being picked up in your wireless settings

macman

liz_davidson wrote: »

Not trying to connect wirelessly as far as I am aware - not very technical as you can see.

So you are using an ethernet (cable) connection between your PC and your cable router?

liz_davidson

Sorry its taken while to get back to you. When I open network connections - nothing comes up so don't know what to do next.
Any suggestions?

liz_davidson

Yes I think I may be - shouldn't I?

macman

liz_davidson wrote: »

Yes I think I may be - shouldn't I?

Either is fine. Sorry but you need to give a bit more info about whether you are using wireless or ethernet, so that people can give you relevant help.
If your wireless connection has failed, the first step is normally to plug in your ethernet cable to see if that works. If it does, you know that it's just a wireless problem.
It would also be helpful to know the make and model of your cable router.

liz_davidson

Thanks for the info - will have to return to this later. Main computer connected via ethernet cable - its a netgear Wireless G router WGR614. Any further suggestions. Thank you for your help so far.