Problems with 3

summer_robin

I had a 3 phone on contract. It was due to lapse, phone had been faulty for some time was failing to charge. had contiuous difficulties getting hold of 3 landline costs are really expensive. They stopped sending bills so stupidly as the contract was due to end thought it has lapsed. I now realise that i have been paying the direct debit for the contract for a phone that I have not been able to use. Sounds crazy but had a lot going on. 3 now are saying that i did not terminate the contract and bills were sent electronically. Any ideas about redress other than complaining. My expereince is that their customer service and communication is appalling as well as the signal

Exhortation

You need to go down the cutomer service route first but I doubt you'll get very far as it seems like it may be your own fault. It's worth a try, however. If you get nowhere with the cs staff then you can ask to speak to a manager. If this still fails to get you anywhere then your final option is to try an email to the executive office ([EMAIL="executive.office@three.co.uk"]executive.office@three.co.uk[/EMAIL]). As I say, however, it may well be that you find you only have yourself to blame for the situation you are in. It doesn't hurt to ask, though. As my ex-wife used to say, "Shy bairns get no titty."