duplicate visa debit card payment

sonic2807

Just checked my account online. Looks like it's all resolved. The transactions aren't appearing yet but my available balance is as it should be. Good luck to the rest of you!

Mini_JK

sonic2807 wrote: »

Just checked my account online. Looks like it's all resolved. The transactions aren't appearing yet but my available balance is as it should be. Good luck to the rest of you!

That's good news.

I was told by Cardnet that some banks are adjusting balances themselves rather than waiting for the repayments. So it's possible the repayment transaction might not appear for a few days, but your available balance is correct. I haven't had chance to talk to my bank yet, maybe they will do the same thing.

There were a few other people buying cars in the garage I was in on the 31st, so it won't be just me and you Sonic!

huw01

on another thread in this forum we have people slating the old fashioned cheque and praising electronic payments. They don't seem to be on this thread singing the praises of card payments !

Just saying that this is a good example of when things go wrong with technology - they go wrong spectacularly

Degenerate

newsmonkey wrote: »

Despite the quote on the BBC about having to provide "reasonable and evidenced requests for reimbursement", this doesn't seem to be necessary. In theory we should see our money back automatically in the coming days.

I read that as referring to reimbursment for bank charges and other expenses incurred as a result of the double charge.

newsmonkey

Degenerate wrote: »

I read that as referring to reimbursment for bank charges and other expenses incurred as a result of the double charge.

Ah yes, quite right.

The issue now seems to be resolved. Money credited back to account.

Mini_JK

Degenerate wrote: »

I read that as referring to reimbursment for bank charges and other expenses incurred as a result of the double charge.

Yes I agree, and that's what I was told by Cardnet last night on the phone, we will have to send them evidence of bank/interest charges so those can be refunded.

Mini_JK

I've been refunded today, so back into the black.

I'm still very unhappy with the Nationwide for allowing the second payment to take me into the red and way past my overdraft limit. I have asked them to explain, the nice lady on the phone said they (Nationwide) had no option because the second payment was 'authorised'. I said it definately was not authorised by me. Strange because they then went on to decline any further transactions on my account (valid dircet debits and a credit card payment that I had set up). I need to get this point clarified because it can happen again. I've had my credit cards cloned in the past, but they didn't manage to spend any more than the agreed limit, so how come a bank account can be cleaned out over and above the limit?

BenL

The money came back to us as well this morning. It was all over 5live on the way home afterwork and then the BBC website too.

rodt

newsmonkey wrote: »

Despite the quote on the BBC about having to provide "reasonable and evidenced requests for reimbursement", this doesn't seem to be necessary. In theory we should see our money back automatically in the coming days.

Really? This issue has left me overdrawn. I do not have an overdraft facility. I cannot therefore fill my car with fuel or buy groceries, both of which I had planned for today. Worse still, I do not have sufficient fuel in the car to visit my wife who is in a care home some distance away. Put a price on that!

RBS assured me yesterday that a refund would be made by midnight last night but the offending item is still there. Now I'm told that it will be tomorrow - probably!! - and that I will be charged for an unauthorised overdraft but I can make a claim against Lloyds Natwest.

Last time I had a problems caused by my bank, I suggested that it would be better to keep my money under the mattress. They were concerned that I would be robbed. Too late! I'm already being robbed by the banks.

JenniferF

Money back in my account this morning - and the transaction is showing up too.

Thanks for everyone's advice!