Any tips on returning a VirginMedia router?

teafiend · 4 January 2011 at 9:01PM

Does anybody have any cunning and effective methods of contacting VirginMedia please? I took out a contract with them in October for phone and broadband, but cancelled it within 7 days as almost everything they sent by way of confirmation contradicted what I had been told on the phone. I never got as far as making any payments, having a phone number or any kind of customer reference number.

They sent a package (dispatched 2 days after I cancelled) which I presume contains a wireless router, and the courier left it with my neighbour. I've tried calling them but as I have no reference number, I can't get anywhere on the phone. I wrote to them at the start of November, but they haven't replied. How can I get them to take the package away? Can I consider that I've made enough effort and just give it away? I don't want them coming back to me in six months demanding it, but I live in a tiny flat and the wretched thing is always in my way! (The BT one that I went with instead has been working solidly for about 7 weeks now

)
Thanks in advance

spike7451 · 4 January 2011 at 9:07PM

You'll have to phone them up & ask for a stamped jiffy bag to be sent out.Collections are done by an outside agency so it's in your interest not to bin it as they will still chase you for it months later & may refer it to a debt collection agency if they bill you for the router.
The equipment belongs to VM at all times so you cannot give it away.

teafiend · 4 January 2011 at 9:58PM

Thanks, Spike. That's exactly how I'm inclined to feel about it. But if they tell me on the phone that they can't help me as I'm not a customer, and didn't answer my letter I don't know what to do next. Does anyone who has ended a contract have an address where they returned the equipment?

They don't even have any proof that I received it as it wasn't signed for and wasn't delivered to me anyway. If I open the package, do you think there might be paperwork inside that would have some kind of reference number on it? Or am I better off keeping it unopened?