Santander not sent new card

bobblebob

Its my Dads account with them. His card expired in December, and still no replacement. Rang them today and they said its computer problems and it should be with him tomorrow. Personally knowing what Santander are like its a load of bs. Funny how the card should be with him when he rings up.

So now he has no way to access his current acount, and seeing as its his only Visa account, no way of buying anything online or in a shop

Wasteofspace

He can still access his money at a branch if he takes photo ID.

As to whoever you spoke to today, if they had to order the card today you'll be waiting around ten days, other than that I'm not sure what kind of a glitch would cause a 24 hour delay, as if the card is on the way it's on the way.

zppp

Unless they are sending the card by courier?

Wasteofspace

They arn't.

bobblebob

Well the card should have come before December shouldnt it? Other banks normally send them out weeks in advance

Wasteofspace

Normally yes, though there may be a number of reasons this may not happen, or it may have been sent but gone missing in the post.

Has your dad been receiving his monthly statements okay?

[Deleted User]

or Santander just havent ordered it like with my card

bobblebob

Wasteofspace wrote: »

Normally yes, though there may be a number of reasons this may not happen, or it may have been sent but gone missing in the post.

Has your dad been receiving his monthly statements okay?

Yea fine.......

flora48

My new Santander Visa debit card arrived today, expired in December. I have never had one that has gone over the expiry date they have always been replaced in very good time. Fortunately not my main card now as due to previous delays in getting a cheque book I am in the process of changing my current account.

Hargel112

My parents had the same problem last month and only realised when they were at the counter of a shop with no other means of paying. In fairness to Santander, I believe they gave them £30 as compensation for the embarrassment and subsequent inconvenience of having to wait over a week for new cards. Being elderly, they don't want the hassle of switching, but having personally almost been left without a chequebook a month earlier and having had direct debits rejected recently, after 30 years I'm switching to First Direct.

77sarahm

I've just had this problem for the second time with Smile (Co-operative Bank). They did it to me 6 months ago and when I called they said it was because I was using my £250 overdraft on a regular basis (!?) and that I had to "apply" for a new card. It then took 2 further attempts (and a lot of shouting!) to finally get a card, which they would only issue for 6 months.
6 months has passed, and no card, despite an email from them at the beginning of Dec saying they were sending my card and so long as my details were still the same no further action was required.
I sent them a secure message on 1 Dec which basically a rant (constructive complaint!) but they haven't even bothered to reply!
It's causing all sorts of problems - I haven't been able to pay my car tax online for example meaning I've had to find time to go to the post office. Their helpful advice 6 months ago was "perhaps you have a friend you can trust who you can transfer the money to and they can withdraw it for you"!!!!!
Fortunately my husband also banks with them and money transfers are instant otherwise I would be totally stuffed.
I would be interested to know what my rights are on this. They are denying me access to my money. Does anyone have any advice before I phone them?