Comet absolutely useless when trying to buy a replacement part!!

hippyadam

Update:

Have received another email from comet, they have apparently forwarded my email to the buying department...

So let's wait and see what they say!

Comet_company_representative

hippyadam wrote: »

Aaaaaaaaaaaaaaaaaaarrrrrrrrrrrrrrrrrrrrrrrrggggggggggggggggghhhhhhhhhhhhh!!!!
Cheers JBH :wall::wall::wall::wall::wall::wall::wall::wall::wall::wall::wall::wall:

Comet, you suck!!

I have recently been given a chair very similar to this one by one of my neighbours. However they did not have or could not find the power adaptor for the vibrating heated massage (which i want lol).

So i try the number in the manual 0113 2793520 and it is not in service (not recognised). Not a good start....

So off to Comets website we go, find the number for spares and repairs and give them a call. Only to be told that the company is not part of Comet but a third party supplier of white goods spares.

So back to Comets website and a question is left on the items page. Today i receive a reply (so far, so good) telling me to again contact the same third party supplier who have already told me they do not stock any parts, for any chairs, at all, EVER!

Brilliant!

I have emailed back but frankly given the absolute inability of anyone at Comet to actually either read an email or reply with anything but a cut and paste response i'm not holding out much hope.

{Rant over, for now. But i have a feeling i may be back!}

Hi hippyadam,

Without knowing the make or model of the massage chair that you have been given, it is difficult to confirm if we are able to provide a replacement power adapter.

However if you would like to e-mail me the details at the link below, I am happy to look into this further for you. Please quote your forum username ‘hippyadam’ when sending your e-mail in.

http://comet.custhelp.com/app/ask

Thanks

Matt from Comet

hippyadam

Comet_company_representative wrote: »

Hi hippyadam,

Without knowing the make or model of the massage chair that you have been given, it is difficult to confirm if we are able to provide a replacement power adapter.

However if you would like to e-mail me the details at the link below, I am happy to look into this further for you. Please quote your forum username ‘hippyadam’ when sending your e-mail in.

http://comet.custhelp.com/app/ask

Thanks

Matt from Comet

Hi Matt,

As per my post above i have had a further email from one of your team and they are "looking into it".

Fingers crossed but if no joy i will PM you with the exact make and model etc

Mankysteve

http://www.maplin.co.uk/Module.aspx?ModuleNo=48484&OrderCode=L47BL this should do if you cant get anything off comet. Just need to figure out polarity.

hippyadam

UPDATE 13.01.11

Had an email from a lovely fella called Phil at Comet, apparently the plug is en-route to head office from the suppliers...

Will wait and see if this thread goes from a vent to a praise lol :rotfl:

hippyadam

Update 22/01/11

Phil W at Comet was as good as his word :beer: I now have not one but three chargers for my chair

Comet you may suck initially, but you've been rescued by your employees :T

marmitepotato

Thats brilliant hippyadam, so glad it was sorted out for you.