Double payment taken out of my bank account

Gothicfairy

yeahyeahyeah wrote: »

It's taken as kind of an unwritten rules in shops, or at least where I've worked, that a receipt coming out = correct payment no matter what. Weird, who knows who decided that because it's obviously wrong.

Very true because even when I pointed out the double charge on my bank print out they still said it couldn't be them, dispite having the same name and reference number and amount.

I often use the charity shop but will make sure it is cash or nothing from now on as I really can't be doing with this..

But on the praise side : the visa form arrived this morning which is brillant seeing as I did not ask for it until about lunch time yesterday.
:T yah for Nationwide ( and I don't often get to say that)

Bettie

It seems you are not alone. There is another thread started called "duplicate visa debit card payment"
all for the 31st Dec

toscat

just saw on news that 200,000 people using their cards on New years eve were double charged by lloyds banking group. It could affect different bank cards

Jeff_Bridges_hair

Just recieved this

Thousands of customers who used a bank card on New Year's Eve could find they were charged twice because of a "technical error" with a payment system.

A fault with the Lloyds TSB Cardnet merchant system meant people who paid for sale shopping or a night out with a debit or credit card may have seen their transactions duplicated.

Around 200,000 people were believed to have been double-charged, Lloyds said.

The bank said cardholders were being reimbursed and there was a helpline for anyone affected.

Lloyds apologised to customers and said the problem had been resolved.

A statement said: "A technical error with our merchant system on 31 December resulted in the duplication of certain payments from cardholders to some merchants.

"Duplicated transactions have been reversed and cardholders are being reimbursed. We would like to apologise to affected individuals for any inconvenience caused.

"A dedicated helpline has been set up to provide those affected with further information.

"Cardholders who believe they have been financially penalised by their bank or card issuer as a direct result of the duplicated transactions are advised to contact us. We will consider all reasonable and evidenced requests for reimbursement."

Anyone who would like information or advice can call 01268 567100 and select option 4.

Gothicfairy

You lot are fab

It was a Lloyds problem and this morning the money is back, only after calling the PDSA head office and explaining. They totally understood and were very helpful so that if my lesson learned for future..Go to the head office rather then argue the toss with the small shops.