Can I return Christmas earrings to jewellers?

bexsy64

My hubby bought me some hoop earrings from Fraser Hart jewellers in Kingston, for Christmas. When he bought them, they told him that they could not be returned.
I like them, but I can't get them on. They just won't go through the holes in my ears! I've got a few similar pairs, and I've never had this trouble before, but these earrings have a tiny bobble on the end of the bit that goes through the ear (as part of the design) and this seems to be the cause of my trouble.
I want to return them but hubby says they were quite clear that this would not be possible.
What can I do?

scubaangel

I don't know of any jewellers who will allow the return of earrings for pierced ears.

I'm afraid hubby is probably right, I know last time I bought some earrings the staff made a point of stating that I couldn't return earrings.

themull1

no, you wont be able to return them. Can u keep them for a present for someone?

bexsy64

I understand that's the usual policy, but what I'm wondering is... if they're meant to be pierced earrings, but they won't go through a pierced ear, does that mean that they're not fit for purpose? and, therefore, could I get a refund because of it?
Or even an exchange? We were burgled recently and I don't have any jewellery now, so I'd be happy with anything (except a pair of earrings I can't wear!)

dmg24

bexsy64 wrote: »

I understand that's the usual policy, but what I'm wondering is... if they're meant to be pierced earrings, but they won't go through a pierced ear, does that mean that they're not fit for purpose? and, therefore, could I get a refund because of it?
Or even an exchange? We were burgled recently and I don't have any jewellery now, so I'd be happy with anything (except a pair of earrings I can't wear!)

I am guessing that they will go through most ears, otherwise they would have been recalled/ removed from sale?

bexsy64

and nice idea, themull1, but they're a bit expensive to save for someone else. The only person I'd spend that much on would be my Mum, and unfortunately they're not her style

bexsy64

dmg24 wrote: »

I am guessing that they will go through most ears, otherwise they would have been recalled/ removed from sale?

Yes, maybe. Perhaps I'll go in and have a chat with them and see what happens.

simpywimpy

If you are concerned that they maybe faulty I would definately take them back and see what they say. Nothing ventured and all that...

dmg24

bexsy64 wrote: »

Yes, maybe. Perhaps I'll go in and have a chat with them and see what happens.

I would see what they say - if there is a problem with them, they will have had more returns. Do any online retailers sell them, so we can have a look?

bexsy64

dmg24 wrote: »

I would see what they say - if there is a problem with them, they will have had more returns. Do any online retailers sell them, so we can have a look?

Here is the link http://www.fraserhart.co.uk/p-3130-9ct-yellow-gold-hoop-earrings.aspx

It's quite a clear picture, so I think you should be able to see what I mean.

Their website says they're 'always happy to help'. We'll see!

gordikin

Proper claening equipment that cleans HIV?...I don't think so!