Tesco Christmas tree, nearly on fire on Christmas Eve.

ootie

But as I've said, it's not that I want compensation particularly (although I will certainly take my refund). I just feel that Tesco should have done more, taken this seriously and not fobbed me off.

1984ReturnsForReal_2

Trading Standards

&

Inform Tesco Directors Office about your concerns that they should be looking at a possible safety recall.

Kandboys

Which one was it? We bought a pre-lit tree in the sale that was originally £25 to put away for next year. Am wondering if it's the same one!

real1314

needaholiday wrote: »

I ordered a mirror to be delivered to a store 10 miles from where I live.Ii recieved a phone call telling me it was there to be collected but whenIi got there they couldn't find it. I was really surprised that they wouldn't refund my petrol costs. Thery are very mean!

If this was meant to be sarcasm, then you're a consumer mug, imho. A retailer who causes a loss to a customer, which is due to their error, which could reasonably have been prevented, should be expected to give some compensation. Petrol costs would be reasonable.

Or would you be happy to travel to the store 45 times, without the mirror ever being there?

(if it wasn't sarcasm, sorry, it just looked that way. Press them for the travel costs)

real1314

Ms_Chocaholic wrote: »

but you can't be compensated for what might have happened.


A car cut me up at the junction and nearly hit me, I want compensation

The tree did fail. It probably had an electrical fault. It appears to have overheated, which could have cause a fire. It did leave the OP without a lit Xmas tree.

I'm sure the OP doesn't want to be compensated for the fact that it could have set on fire, as it didn't, but is it unreasonable to expect compo for not having the product fully functioning at the necessary time, and for the fact that it did overheat/fail/smoulder which would have caused some concern?

Or do we just accept unsafe goods? (assuming there was a fault, which doesn't seem to worry tesco?)

SandraScarlett

This is absolutely dreadful, and a shocking example of the cavalier attitude of some companies. I would take it to the Trading Standards Office, having listed the series of events, exactly as you posted.

I would also send a letter/email to Head Office, stressing your concern that the staff omitted to ask details of the tree, so that a safety officer could visit/a newspaper advert could have been made, warning people about the possible danger.

And why do people have to snipe at the poster about the £5 compensation, when he/she was clearly concerned about the safety aspect?

xx

badmumof1

ootie wrote: »

But as I've said, it's not that I want compensation particularly (although I will certainly take my refund). I just feel that Tesco should have done more, taken this seriously and not fobbed me off.

If its not comp you are after then what is it?
Perhaps a sit down and have a cuppa with them whislt you told them your story?
Sorry but if you do not know what you want then how can they help you any more than they have done.
They have offered you a refund and a £5 voucher If its not a financial reward then what is it?

SandraScarlett

badmumof1 wrote: »

If its not comp you are after then what is it?
Perhaps a sit down and have a cuppa with them whislt you told them your story?
Sorry but if you do not know what you want then how can they help you any more than they have done.
They have offered you a refund and a £5 voucher If its not a financial reward then what is it?

Pardon????? I would have thought this was serious enough to warrant the company at least asking for the details of the product number, and for them offering to take it away for testing.

Surely you don't think something that was a potential fire hazard, for everybody who bought one, and they may have sold thousands, should just be dealt with by offering a refund?

xx

Heamol

SandraScarlett wrote: »

I would have thought this was serious enough to warrant the company at least asking for the details of the product number, and for them offering to take it away for testing.

That is exactly what happens when a faulty product is returned to the store- the CSD assistant fills in an on-screen form with all the product details and states whether or not it is a manufacturing fault. If it is (as opposed to just being damaged in store, like a chipped mug or torn item of clothing) then it can/will be sent back to the manufactor for testing. As soon as the OP takes the tree back to the store then all of that will be done. I agree though that Head Office CS could have asked for the product details, but if they were under the impression that the OP would be going back to the store, they would have known that all those details would be taken at the CSD.