Tesco Christmas tree, nearly on fire on Christmas Eve.

ootie

Hi guys,

Hope this is the right forum for this.

I purchased a £25 pre-lit Christmas tree from Tesco 2nd December. Tree put up on 22nd December.

Christmas Eve, around 2pm, dreadful smell of burning as we were vacuuming. Thought the motor or something had burnt out. No, it was the tree!!

After unplugging and opening all the windows, I telephoned my local store. Lovely customer service lady, they had no more trees of this price in store, only £100 ones. She tried to put me through to the duty manager, he/she would not come to the 'phone, but said I could bring the tree in for a refund (this is now 3pm ish Christmas Eve...:eek:)

Family all due at 5pm, really couldn't be doing with the hassle of stripping the tree of all decorations, moving parcels from underneath, taking it in and not having any tree at all for over Christmas.

After living with an unlit tree (not the end of the world), and living with the burning smell which seemed to linger for around 4 days, I decided to contact head office customer services.

They have finally replied, said I can take the tree back for a refund and they will give me a £5 card to say sorry.

Am I being unreasonable to expect a little more than that?

Oh, and to cap it all, the car won't start today so can't even get it back until Tuesday now!

DCFC79

What more do you wnat ? you will be getting a refund plus £5

badmumof1

What else would you like them to do for you?

pupmaster

I would imagine £5 and a sorry is not good enough considering what may have happened,for a start someone should have at least checked the tree to see if anyone elses house will burn down.

I would expect a resonable offer and to me £5 pound is NOT

ootie

I don't really know whether it's a reasonable offer or not, I've never had a situation like this before.

It just didn't seem much, it was very scary.

I also believe someone should have come to look at the tree, not expect me to run around taking it to them on Christmas eve, or at least ask which model number it was, no-one has asked that of me as yet, and I forgot to say in my email to them.

Barneysmom

It's a massive safety issue.
Never mind the fiver or the refund, I'd take it to trading standards and get them to check it over.

ootie

badmumof1 wrote: »

What else would you like them to do for you?

I don't even know that I actually want them to do anything for me as such, I just feel as though I've been patted on the head and told to go away and not taken very seriously.:o

ootie

Barneysmom wrote: »

It's a massive safety issue.
Never mind the fiver or the refund, I'd take it to trading standards and get them to check it over.

I am thinking along these lines now, as Tesco don't seem to be taking it seriously at all.

It's not the £5, or the refund, they're not important, just the feeling that they want me to go away.

real1314

Trading Standards is the place to go I would think.

Perhaps if Tesco had mentioned testing the tree to see if there is a potential manufacturing fault, the OP might have been happy with a refund and a promise to provide an update. However the OP has clearly "lost out" having paid for a tree for Xmas that did not function as it should have (no lights).

There seems to be a trend on here thesedays that expects a company to be able to sell faulty/duff/poor goods and just give a refund if (and only if) a customer expresses dissatisfaction. That's a pretty poor attitude to hold as a consumer. I expect to be well served by a company to whom i part with cash.

Ms_Chocaholic

pupmaster wrote: »

I would imagine £5 and a sorry is not good enough considering what may have happened,for a start someone should have at least checked the tree to see if anyone elses house will burn down.

I would expect a resonable offer and to me £5 pound is NOT

but you can't be compensated for what might have happened.


A car cut me up at the junction and nearly hit me, I want compensation

needaholiday

I ordered a mirror to be delivered to a store 10 miles from where I live.Ii recieved a phone call telling me it was there to be collected but whenIi got there they couldn't find it. I was really surprised that they wouldn't refund my petrol costs. Thery are very mean!