Autoglass

thescouselander

DONT PAY THE BILL!!! When Autoglass fix your car they make you sign a form to get your agreement that they can work on your car. Since you obviously did not do this and you maintain you did not tell them to carry out any work I don't see how they can prove otherwise - they have basically carried out unauthorised work which you don't have to pay for.

Tell Autoglass to take the glass out and get the problem fixed by the insurance companies repairer.

mikey72

gilbert_and_sullivan wrote: »

From the OP...

''I had a call early the next morning from Autoglass to say that they were on their way to the airport and would meet me there. I said that I would not be there as I was at home 2 hours away.''

No doubt all conversations are recorded.

It will be intersting to hear the outcome.

I wouldn't have been there either if I wasn't expecting them, and didn't expect the glass to be changed.

andy111

As above, unsolicited work has been carried out therefore you don't pay.

Speak to Head Office first thing tomorrow, I would imagine after plenty of to and froing they will agree a price more akin to the actual cost of part and labour to them.

It would be more grief and cost to them to remove it and would only compound their error.

Mankysteve

Its not unsolicited as the OP asked for it to be done and verbal contract is contract. Now where the op stands on not being told a price before hand is where the question lies, I think the OP need to see someone a bit more knowledgeable, get in touch with the CAB/Trading standard and a solicitor would be my route of attack.

wobbley

The AG tech should have obtained TWO signatures from you BEFORE starting to work on the vehicle. One is to agree any damage on the car and the other is to sign the T&C's and thereby 'enter a contract'. If work is carried out without BOTH signatures and you haven't agreed to the work being done on the phone then AG havent got a leg to stand on.
I am puzzled as to how you talked to the AG tech who was on his way to the car and then the next you heard was that the job was done,,,? Didn't you tell him that "You only wanted a quote." or "Not to do work until you had a price." ?

He must have had the keys to complete the job properly as it involves removing and replacing trim (usually) to enable the connection of heater terminals and the cleaning out of broken glass.

It sounds an awful lot at £700 even at Autoglass prices, - what car is it?

thescouselander

Mankysteve wrote: »

Its not unsolicited as the OP asked for it to be done and verbal contract is contract. Now where the op stands on not being told a price before hand is where the question lies, I think the OP need to see someone a bit more knowledgeable, get in touch with the CAB/Trading standard and a solicitor would be my route of attack.

No, the OP asked for a quote on which they would decide whether they wanted to go ahead with the work - this is hardly an authorisation to do work.

Gene_Hunt_2

thescouselander wrote: »

No, the OP asked for a quote on which they would decide whether they wanted to go ahead with the work - this is hardly an authorisation to do work.

So, says the OP.

neilmcl

Gene_Hunt wrote: »

So, says the OP.

Particularly as a quote could quite easily be done over the phone given the make/model of car. I'm not aware of Autoglass sending technicians out to a job for quotes only.

Hammyman

KAJL wrote: »

Hi all, Really hoping for some useful advice!

Last week, late in the afternoon, my husband reversed into a lorry in an airport car park and broke the back windscreen of our car.
Would really welcome any comments. Thanks in advance.

Firstly seeing as nobody has asked it, how did he manage to reverse into something 8ft wide and at least 10ft tall?

Secondly, did he contact the driver or did he leave a note to for the lorry driver? If he has not left contact details or contacted the driver and drove away he is guilty of leaving the scene of an accident.

Gene_Hunt_2

Hammyman wrote: »

Firstly seeing as nobody has asked it, how did he manage to reverse into something 8ft wide and at least 10ft tall?

Probably didn't look.