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My 3 Account login problem

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My 3 Account login problem

edited 30 November -1 at 12:00AM in Mobiles
2 replies 10K views
milliemillie Forumite
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Part of the Furniture 1,000 Posts
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edited 30 November -1 at 12:00AM in Mobiles
I have been using the same password to log into my account for 3 years and yesterday it suddenly would not work and I was locked out. I chose the forgotten password option and they sent me a text message with a new one. This also failed and I asked them for another one, that one failed. I phoned them this morning and they assured me that if they sent me another one it would would work if I restarted my computer, again it failed. I forwarded the password text to my son and asked him to try logging in, no joy. I phoned them again with the same result. I am at a loss what to do next. Phoning them is getting me nowhere, has anyone a suggestion to help please?

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  • OneADayOneADay Forumite
    9K posts
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    Tried a different browser / clear cache etc?
  • milliemillie Forumite
    1.1K posts
    Part of the Furniture 1,000 Posts
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    OneADay wrote: »
    Tried a different browser / clear cache etc?

    Yes I tried a different browser and clesring everything from the computer, I even tried another computer. I was going to try again today but to request a new password I have to enter the last 6 numbers from the sim card and when I put the card back into my phone the phone refused to work just keeps freezing up. As they text the password to me I can't get it with the phone not working, can't phone them either. I will take it back to the shop tomorrow and see what they have to say.
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