High Street Bank with UK based Call Centre - Chances? 31 December 2010 at 4:20PM edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts 22 replies 3.4K views

jd87

I like your sense of humour Dr_Cuckoo3.

shonky.geeza

jd87 wrote: »

I like your sense of humour Dr_Cuckoo3.

I'll second that

olly300

Nationwide and The Coventry BS who both provide current accounts have UK based call centres

Cook_County

Coutts only has a UK call centre - based in The Strand in London. Part of RBS/NatWest Group if you want that kind of thing...

okie363

llyods calls center is 24 hours 365 days a year in wales, so you can call and here a lovely welsh accent at 3 in the morning

JacksterD

From experience I know that the Co-Operative Bank/smile.co.uk, RBS/Natwest, Bank of Scotland/Halifax and Lloyds TSB are based in the UK. In fact I know that Lloyds TSB have a call centre just down the road from me in Glasgow's city centre. Don't know if they're all 100% UK based, but with these I've always spoken to someone in the UK.

I've been told that HSBC and Barclays use at least some foreign call centres.

System

Avoid Barclays, HSBC and Santander - they all have some overseas call centres.

RBS/ NatWest along with Lloyds/Bank of Scotland/Halifax should all be safe.
Clydesdale / Yorkshire bank if your in range are also UK based.
Co-op and Nationwide too but I would not recommend them for banking.

First Direct - I can't confirm from experience.

Nut97

Co-op have good UK call centres.

realaledrinker

Co-op/smile are offering their premium accounts for 12 months free if you apply before 15 Jan, you need to transfer your DDs and SOs and pay in £800/month but you get free worldwide travel insurance, breakdown insurance, mobile phone insurance, access to your credit records with Experian & a few other freebees

paulmcerlean

Anytime I have called Lloyds, I have spoken to someone in Scotland, Northern Ireland or Leeds. Never goes out of the UK & Irleand.