High Street Bank with UK based Call Centre - Chances?

shonky.geeza · 31 December 2010 at 4:20PM

:mad:

OK I've had it with HSBC and their non UK based call centres.

Looking for recommendations of a UK High Street bank, offering a current and savings account who does not use off-shore call centres - does such a place exist.

(Rant over...)

EarthBoy · 31 December 2010 at 4:25PM

All NatWest call centres are UK based.

chris91_2 · 31 December 2010 at 4:33PM

Lloyds TSB, Halifax, and Bank of Scotland.

lr1277 · 31 December 2010 at 4:34PM

First direct have UK call centres.

You need to meet their minimum salary requirement, or open a couple of different accounts to avoid their fees. By openining a current and a savings account, you should not have to pay a fee.

zppp · 31 December 2010 at 4:41PM

Welcome to MSE.

There is First Direct who have UK call centres I believe. This is also the case with RBS/Natwest, and I think the Co-op but not 100%.

DrSyn · 31 December 2010 at 4:47PM

First Direct (part of HSBC) & Co-op bank both have UK centers.

shonky.geeza · 31 December 2010 at 7:08PM

Thank you all for the information. Guess now I will see what's involved with changing to a new bank, and getting my salary, direct debits and standing orders moved.

Happy New Year to you all :beer:

[Deleted User] · 1 January 2011 at 12:26AM

Barclays - must ask for it on phone
Co-op - is uk as ive seen in my experience
Clydesdale, yorkshire bank - UK
Metro Bank - UK based in Holborn

BigAndy_79 · 1 January 2011 at 1:05AM

Yep, HBOS, Lloyds and Nat West all have UK-based contact centres....

Dr_Cuckoo3 · 1 January 2011 at 8:41PM

Islamic Bank of Britain has a call centre in the UK only

and offers current and savings accounts and it has more branches in more cities than Metro Bank (none of Metro Bank's branches are on roads with "high street" in the name - Islamic Bank of Britain's East Ham branch is)

http://www.islamic-bank.com/