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High Street Bank with UK based Call Centre - Chances?

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:mad:

OK I've had it with HSBC and their non UK based call centres.

Looking for recommendations of a UK High Street bank, offering a current and savings account who does not use off-shore call centres - does such a place exist.

(Rant over...) :o
«13

Comments

  • EarthBoy
    EarthBoy Posts: 3,209 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    All NatWest call centres are UK based.
  • Lloyds TSB, Halifax, and Bank of Scotland.
  • lr1277
    lr1277 Posts: 2,138 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    First direct have UK call centres.

    You need to meet their minimum salary requirement, or open a couple of different accounts to avoid their fees. By openining a current and a savings account, you should not have to pay a fee.
  • zppp
    zppp Posts: 2,476 Forumite
    Welcome to MSE.

    There is First Direct who have UK call centres I believe. This is also the case with RBS/Natwest, and I think the Co-op but not 100%.
    Best Regards

    zppp :)

  • DrSyn
    DrSyn Posts: 897 Forumite
    Part of the Furniture 500 Posts
    First Direct (part of HSBC) & Co-op bank both have UK centers.
  • Thank you all for the information. Guess now I will see what's involved with changing to a new bank, and getting my salary, direct debits and standing orders moved.

    Happy New Year to you all :beer:
  • Barclays - must ask for it on phone
    Co-op - is uk as ive seen in my experience
    Clydesdale, yorkshire bank - UK
    Metro Bank - UK based in Holborn
  • BigAndy_79
    BigAndy_79 Posts: 569 Forumite
    Yep, HBOS, Lloyds and Nat West all have UK-based contact centres....
  • Dr_Cuckoo3
    Dr_Cuckoo3 Posts: 1,398 Forumite
    Islamic Bank of Britain has a call centre in the UK only ;)

    and offers current and savings accounts and it has more branches in more cities than Metro Bank (none of Metro Bank's branches are on roads with "high street" in the name - Islamic Bank of Britain's East Ham branch is) :p

    http://www.islamic-bank.com/
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • missile
    missile Posts: 11,766 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    RBS has UK based call centres
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
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