first direct not happy 2nd £100 pound

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hello how easy is it to get the 2nd £100 pound after 6 monthly wsges have gone in ??
will they accept a secure message saying I am not happy and close it
also I have a regular saver should i close it now or wait till I close the current ac?
Thanks
will they accept a secure message saying I am not happy and close it
also I have a regular saver should i close it now or wait till I close the current ac?
Thanks
0
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They then went back with another complaint and got it.
Basically pick a real issue and you should be fine, although I am not sure I would want to leave FD as thus far they have be superb.
--Albert Einstein--
From what's been said on here, all of your accounts with First Direct have to be closed to get the second £100, and you also have to have had a genuine issue with an aspect of their service (not HSBC's branch service and not anything you could have reasonably known when you opened the account, e.g. interest rate).
Either way if you close the Regular Saver early you won't earn the full headline rate of interest.
~~joosy jeezus~~
make sure you guys keep track of what you are doing.
I am still with them just for the 8% reg saver. Its still month1 for me.
Anyway I've only paid 2 payments into the regular saver account so no great loss there.
Had to hound them for the £100 incentive. They took 3 days sometimes to answer secure messages.
Shouldn't have any reason to deny me the other £100 for closing in four months.
Its the Cold caller who rang and started asking me security questions passwords date of birth etc etc
Cold calling like that from banks should be banned as you can not verify who you are taking to.
I know when I did work for HSBC though, whenever they called they'd give you some information and make you confirm the rest
Ie: we have your date of birth as.... the 5th of June... what year? etc
What did they call you for? The only time I've been called by my bank and asked security questions is when they suspected fraud on my credit card - and to be honest I really appreciate these calls!