Cancelling three contract

brendanb581

Would it be possible to cancel a three contract, if iv had poor signal for the past 2 months? I get one bar only and sometimes I get nothing at all! I used to get pretty good signal and Internet access but it's just poor now!

Is this a good another way to cancel? Because I'm fedup of poor service now from three.

xbrenx

I have the same problem. Been in discussions with 3 for about a month now. I don't get any coverage at home (my phone constantly displays No network coverage) whereas I used to have a great one, I get the impression it's ever since 3 stopped using Orange (can't be sure about that). Anyway, yesterday I told them if it wasn't resolved in a week I wanted to be allowed out of my contract. So we'll see what happens.

I'm not sure you'd be successful if you get a bit of signal, can you still use the phone for calls and/or texts?

I would suggest you ring and let them know though otherwise they can't do anything to get it fixed

Basil1234

well i had issues last year in middle of calls line dropping out on mine and the wifes phone kept switching from a normal home network to full 3g then the 3g would drop it technical line said nothing wrong in the area so i asked to go up the food chain and have it escalated to the next tier of technical and lo and behold they where working on the transmitter anyway layed it on a bit thick like said we would leave because of the poor service etc both got a month free there first level of support are script monkeys with very little info my suggestion to you is get problem escalated to next level of support as not happy and problem has not been solved at all they will have to pass you up the daisy chain. when they have sorted lay it on you have had virtually unusable phone for last 2 and half months and now severally effecting your life and maybe an ill relative needs to be able to get hold of you 24/7 atm see what they offer maybe then if they cant fix or sort look for the move when i phoned up from start to fin was sorted within a week but does take a little bit of time but i would try the try first and see what compensation is offered at the end then threaten to walk away if not satisfied.

xbrenx

Quick update.
3 phoned me yesterday evening and after discussions they agreed they could not make my signal any clearer without installing a new mast and as there are no plans to do that in the near future they let me out of my contract with no penalties.

They let me keep my phone but wanted £15 to unlock it.

Good luck to the OP, hope you get your issues resolved.