Disgraceful behaviour by MBNA

chattychappy

The Act that sets them up does not permit the FOS to charge costs.

So, back to my question: It is a scarce resource and they have a backlog. Don't you feel some responsibility not to waste time?

Taff73

chattychappy wrote: »

The Act that sets them up does not permit the FOS to charge costs.

So, back to my question: It is a scarce resource and they have a backlog. Don't you feel some responsibility not to waste time?

NO is that clear enough.

chattychappy

Taff73 wrote: »

NO is that clear enough.

Not really.

No you don't feel the responsibility not to waste time?

or you just don't feel you're wasting time..

Taff73

chattychappy wrote: »

Not really.

No you don't feel the responsibility not to waste time?

or you just don't feel you're wasting time..

No, as in I don't care if it is wasting time of the ombudsman. If they write back and say nothing can be done then, thats the way it is. But you don't know until you make that complaint.

SnowTiger

Taff73 wrote: »

No, as in I don't care if it is wasting time of the ombudsman. If they write back and say nothing can be done then, thats the way it is. But you don't know until you make that complaint.

Okay, fair enough. Don't forget to let us know the outcome.

I think you'll be disappointed.