play.com fraud on my abbey account

GraceCourt

yummymummy1987 wrote: »

The one thing thats got me thinking is my laptop is away being fixed with currys, its under warrenty. I dont think it could have anything to do with that but my mind is just ticking over as ive never had any breachs on any of my cards and i buy online all the time.

Actually, that strikes me as the number one candidate for how all of this has happened. It's trivial for a lot of your sensitive personal data, including passwords, to be recovered by someone who has physical access to your PC.

Make sure that you provide details of this warranty repair to the police.

yummymummy1987_2

Its strange because its only a screen repair, i was told they needed no access to my data. I asked if i should removed the passwords i have for set up and was told no. But it did cross my mind it could be them but i guess i could never prove it esp it being a large company?
But how would they have got the password? i deleted all my history and i dont leave passwords logged in?
I guess they are I.t specialists and could do what they wanted.

[Deleted User]

2-3 days sometimes disputes will clear e.g TSB

Credit_Jake

yummymummy1987 wrote: »

I guess they are I.t specialists and could do what they wanted.

Currys? I.T specialists? You have a lot to learn.

DCFC79

Ive been there myself OP and luckily it was on my credit card and im still unsure how it happened

dunstonh

Garry Glitter fell foul of same process.

Whilst they dont need access to your data it doesnt stop someone breaking the law to pinch data you have on your computer.

But how would they have got the password? i deleted all my history and i dont leave passwords logged in?

Did you securewipe it or just use the delete history option? Deleting things in windows doesnt actually remove them from the hard disk. You can recover files as long as they havent been written over. CCleaner is worth running every now and then and selecting the secure wipe option.


To avoid this sort of thing happening again you should encrypt your hard drives. Truecrypt is a free solution that is highly regarded. it isnt necessarily the most user friendly in that you will need to read how to do system encryption but it will do the job fine and stop anyone from accessing your data again (unless they actually know your master password).

yummymummy1987_2

Thanks for all further comments. Will def look into the encrypting etc
Just a small update, i checked my telephone banking this morning and the refund went back in on the 31st. So luckily i wont have to be without my money for too long.

Once again thankyou to all, fingers crossed it never happens again.

Jo