BT bill changes constantly

icefall

Just emailed them will let you know MooCow1

BT_company_representative

Hi Blairie,

I would like to take a look at your BT account for you. Please could you drop me an email with your BT account details and a link to this thread? You can find my email by clicking on my profile.

Thanks

Paddy,

blairie

Paddy

I have sent you and email with link to this thread and BT reference numbers.

If you can resolve it, that would be good.

Blairie

Inactive

spike7451 wrote: »

I'm thinking of Primus as a move away from BT,I know I'll have to pay off the remaining 3 months plus the balance on my bill but TBH,I'm sick & fed up of BT's lies & double dealing.

Is it possible to switch while still in contract with BT & how will change of phone providers affect my O2 BBand?..

I would say that Primus are just as bad as BT, if that is possible.

Any move to another provider should not effect your O2 BB.

blairie

Hi all,

now I understand, BT has generated bills which start and run from whatever period they like and end on spurious moments but never in sink with the payments.

So they can always say you don't pay enough, make it impossible for you to follow where your payments went and I assume they just hope that at some point you get so confused you will stop fighting for your money. They want me to disregard the money they took out of my bank account but look at their transfers and refunds instead. Note that these didn't take place in cash, only in their spurious accounting, they took my money, but somehow they claim it wasn't enough.

So no explanation of how it is possible for me to pay £43.50 for services costing £38.01 and still end up with a deficit. The world according to BT the mind boggles.

I give up. It really is no use asking them because they just quote different start and stop dates, so they will always be right.

Blairie

spike7451

blairie wrote: »

Hi all,

now I understand, BT has generated bills which start and run from whatever period they like and end on spurious moments but never in sink with the payments.

So they can always say you don't pay enough, make it impossible for you to follow where your payments went and I assume they just hope that at some point you get so confused you will stop fighting for your money. They want me to disregard the money they took out of my bank account but look at their transfers and refunds instead. Note that these didn't take place in cash, only in their spurious accounting, they took my money, but somehow they claim it wasn't enough.

So no explanation of how it is possible for me to pay £43.50 for services costing £38.01 and still end up with a deficit. The world according to BT the mind boggles.

I give up. It really is no use asking them because they just quote different start and stop dates, so they will always be right.

Blairie

Yup...You can't argue with an idiot...(or idiots):rotfl:

blairie

you are right Spike, as the German poet Friedrich von Schiller wrote

Against stupidity even the Gods themselves struggle in vain

and he didn't even know about BT

Blairie

blairie

Ah well, serves me right. BT have now sent me a letter stating that they changed my Direct Debit to............... wait for it, here it comes.................. a Direct Debit.

No doubt this changeover will generate a new bill and unexplained higher amounts that I owe them.

Unfortunately I called them earlier today to complain about the unauthorised change in Direct Debit, so they changed it back to what it was. I worry though that this will result in an additional generated bill with added mysterious amounts of money. Today two promised call backs did not happen, even though I waited on the phone for 15 minutes for one and the other call back which would take place within 2 to 7 to 10 minutes is now 3 hours ago, so I won't hold my breath for that either.

And of course still no explanation how it is possible that an account that has always paid in more money than needed can result in a negative balance.

This whole sorry saga is just getting worse every day.

It seems a clever ploy in a twisted kind of way. Because BT never follows up on the promised call backs, they will not appear on the company records, so the whole complaint disappears as far as they are concerned. Much easier for the Customer Service agents and their managers, no hassle, just good statistics. And because BT also refuses to answer my email requests for sending me information on how to get to a higher level to complain, that route of trying to resolve the issue and get an axplanation also leads to nothing. That's how you keep good statistics about satisfied customers, all looks good on paper, forget about giving any real customer service.

This company is as bad as it can get.

Blairie

Mark_In_Hampshire

Cancel the direct debit mandate.

Change to quarterly billing.

Each month put an amount aside to cover your average use.

When the bill arrives, you can see for yourself it's correct before you part with any money.

If you don't feel like being ripped off for £4.50 to pay your bill, then change supplier.

Heinz

It is apparent that Mark has had a very bad experience of direct debits in the past because he always gives that sort of advice in these sort of circumstances.

However, it costs more to follow that advice (unless you change to Post Office Home Phone) and so, obviously, is contrary to the money saving aims of this site.