BT bill changes constantly

Heinz

Change to Monthly Whole Bill Direct Debit. Pay what you owe each month not what you or BT guess you will owe. Problem solved.

spike7451

Heinz wrote: »

Change to Monthly Whole Bill Direct Debit. Pay what you owe each month not what you or BT guess you will owe. Problem solved.

Not really,this is twice BT have screwed me over with Direct Debits.The first time,about four years ago,BT tried to take a payment FIVE times in a month,the month BEFORE the direct debit was due to start!! BT owe me £140 in Bank Charges to this day. (Long story of who's responsible between my bank & BT,each saying I have to get the charges back from the other!)

blairie

This is how BT operates: I ask them how they can say that I owe them if I pay more every month than I use. I pay my rental, my unlimited uk calls, unlimited overseas calls and broadband all per DD, plus an extra £4.24 each month for onforeseen mobile calls. So there are no extra charges, other than the 96 pence I had in November. I ask them how this is possible.

Their reply: " I appreciate that you are not happy with the increase in your monthly payment amount". They didn't increase the amount, they just said I owe them a tenner when that is impossible.

They just never ever read your complaint. They answer what is easiest for them, regardless if that is in response to your query. I am now even more dissatisfied.

How do you complain about BT when they refuse to read your complaint? They do not read what you write and just make up an unsuitable response they seem to like, well I guess they pick out a standard reply from their repertoire. It is so frustrating.

My biggest worry? They worked out that I used an extra £12.50 in November as well as December. If they keep doing this, or even increase this mysterious amount, they will eventually up my DD accordingly, although there is no reason to do so as I have not exceeded any allowances. Their very own bills prove this.

So how can they email you a bill, acknowledge that you paid all you owe and then add an extra £12.50 per month? Why are they even allowed to do this?

Blairie

Inactive

The charged me twice for the same payment, that is when I left them, they are shambles of a company, I suggest that you do the same.


Vote with your wallet/purse.

blairie

I would leave them, but are locked into a contract that has another year to go. Leaving them will cost me too much in fines.

I just never thought they would be so bad, after all I was with BT before and never had any problems whatsoever.

Blairie

Inactive

blairie wrote: »

I would leave them, but are locked into a contract that has another year to go. Leaving them will cost me too much in fines.

I just never thought they would be so bad, after all I was with BT before and never had any problems whatsoever.

Blairie

Fair enough, once your contract ends use a company that has a 30 day contract and doesn't use overseas call centres, I did and I have no regrets, much cheaper than BT as well.

spike7451

Inactive wrote: »

Fair enough, once your contract ends use a company that has a 30 day contract and doesn't use overseas call centres, I did and I have no regrets, much cheaper than BT as well.

I'm thinking of Primus as a move away from BT,I know I'll have to pay off the remaining 3 months plus the balance on my bill but TBH,I'm sick & fed up of BT's lies & double dealing.

Is it possible to switch while still in contract with BT & how will change of phone providers affect my O2 BBand?..

macman

You can switch any time you like spike, you just have to pay the ETC, as you will be breaking your contract. Primus is a non -LLU service, so it should not affect your O2 broadband in any way, as your line will still be on the BT network.

spike7451

macman wrote: »

You can switch any time you like spike, you just have to pay the ETC, as you will be breaking your contract. Primus is a non -LLU service, so it should not affect your O2 broadband in any way, as your line will still be on the BT network.

Cheers macman.
One of the reasons I am leaving is they have just put my phone on incoming calls only before I received the bill in full despite the monthly arrangement.Which is another reason I'm sick of them,you make an arrangement with them,they break it & then move the goalposts.

MooCow01

If you want to break your contract with BT, you will need to act promptly. I just did it yesterday by sending them the mail below and the called me within 24 to confiorm that my service would end and that I would not have to pay any charges or pay for the remaining contract (still 7 months to go!). You see, BT's Terms & Conditions have a legal loophole. The mail excerpt below explains it all (this is the wording I sent them), and it is legitimate and works. I have had nothing but crap service from them so I was waiting until the VAT change to hit them in the pocket finally and move to a much better and cheaper supplier. Good luck.


Re: Account Number xxxxxx
You have posted a notice on your website relating to the increase in phone call charges due to VAT rate change on 4th January 2011 (you need to insert a link here to the VAT notice on BT's website - I think it's under products & services).
Section 50 of BT's Terms and Conditions that are part of my contract with BT state that "If we make a change to the price or the terms and conditions of a service which is to your material disadvantage, you will not have to pay a charge if you decide to end that service early, unless the Tariff Guide says otherwise. However, once we have told you about such a change, you must let us know that you want to end that service within 10 days. This agreement will continue to apply to any other services that are not affected by any changes that we make." Under clause 50 of your Terms and Conditions, the price of the service you provide to me from 4th January 2011 will be to my material disadvantage and I therefore wish to end my service early. According to section 50 I will not have to pay a charge to do this. Can you please conform that this understanding is correct ,and confirm that you are cancelling my service early.