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Ann Summers - watch out for refunds
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lb364
Posts: 1,186 Forumite
Just a warning...
I ordered some stuff from Ann Summers (perfectly innocent items, I assure you!) and returned some of the order.
When I went through my statement I noticed they'd refunded me £15 less than I was owed. I contacted them and they just said it was a mistake and they'd refund the rest.
There was no explanation for this so who knows how many times they make this 'mistake'...
I ordered some stuff from Ann Summers (perfectly innocent items, I assure you!) and returned some of the order.
When I went through my statement I noticed they'd refunded me £15 less than I was owed. I contacted them and they just said it was a mistake and they'd refund the rest.
There was no explanation for this so who knows how many times they make this 'mistake'...
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Comments
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You are coming across as a tad paranoid now ...Gone ... or have I?0
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In my experience they have refunded just fine.0
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hahahahahaha, you're coming onto a forum, wasting your christmas time off to moan about a mistake which ann summers held their hands up about and have said they're going to rectify?
christ alive
still, there's always the compo route..helpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)0 -
hahahahahaha, you're coming onto a forum, wasting your christmas time off to moan about a mistake which ann summers held their hands up about and have said they're going to rectify?
christ alive
still, there's always the compo route..
hahahahahaha, you're coming onto a forum, wasting your christmas time off to moan about another user.
christ alive
still, there's always the possibility you'll get a life. Maybe.0 -
Just to add...
I ordered some stuff from a party and when it didn't fit (pajamas, not thongs) they said they couldn't refund only offer a credit note. the party host ended up sorting it for me by sending it back as 'faulty'. DOn't like their returns policy at all!0 -
You should try LoveHoney instead - more products, better prices, better customer service and a great returns policy
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mayfair1985 wrote: »Just to add...
I ordered some stuff from a party and when it didn't fit (pajamas, not thongs) they said they couldn't refund only offer a credit note. the party host ended up sorting it for me by sending it back as 'faulty'. DOn't like their returns policy at all!
If you say you are cancelling under the DSR they will refund you in full, you need to make them aware of this otherwise they try and give vouchers/credit note0 -
hahahahahaha, you're coming onto a forum, wasting your christmas time off to moan about another user.
christ alive
still, there's always the possibility you'll get a life. Maybe.
ping, 3 ribs popped with the lolling, roflcoptering and lmao-ing i just did
as it goes, i wrote it at work, not on my christmas time off.
jus' sayin'.helpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)0 -
deanos ...If you say you are cancelling under the DSR they will refund you in full, you need to make them aware of this otherwise they try and give vouchers/credit note
Can you cancel via DSR - after all you would have seen the goods beforehand?
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
ping, 3 ribs popped with the lolling, roflcoptering and lmao-ing i just did
as it goes, i wrote it at work, not on my christmas time off.
jus' sayin'.
You have a job? Good grief.
The forum is called "Praise, vent and warnings".
The user posted a warning, based on their experience.
What part of that were you unable to understand?0
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