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Computer infected. Help please

Hi all.

I am having problems with my computer. Think it has a virus.

it wont shutdown properly, redirects me if i go on search engines and shuts down while on the internet.

Have done a Malwarebytes scan and logfile is below. Did one earlier on and it showed nothing, rebooted and then rescanned and it brought up a list of about 18 viruses. Am about to do hijackthis and will post as soon as.
«13

Comments

  • more777
    more777 Posts: 112 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org
    Database version: 5418
    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.18999
    29/12/2010 19:59:32
    mbam-log-2010-12-29 (19-59-32).txt
    Scan type: Quick scan
    Objects scanned: 155194
    Time elapsed: 6 minute(s), 20 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 2
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 2
    Files Infected: 14
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\QuestBrowse Service (Adware.QuestBrowse) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\QuestBrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    c:\programdata\questbrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
    c:\program files\questbrowse (Adware.QuestBrowse) -> Quarantined and deleted successfully.
    Files Infected:
    c:\programdata\questbrowse\questbrowse113.exe (Adware.QuestBrowse) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\3243.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\4B72.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\5B5B.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\0.08216206502901813.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\0.6868342574419822.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\0.695595902683005.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\0.757812926537543.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\0.8858147327976964.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\huetqjajk\tcrakdcaffm.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\ujksfsuax\bgidfxilajb.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\vukpyerim\xdgxnitlajb.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
    c:\Users\Monica\AppData\Local\Temp\Low\xlmqfjmkn\tgabttwlajb.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
    c:\program files\questbrowse\questbrowse.exe (Adware.QuestBrowse) -> Quarantined and deleted successfully.
  • The_Grandmaster
    The_Grandmaster Posts: 1,424 Forumite
    Part of the Furniture Combo Breaker
    edited 29 December 2010 at 8:19PM
    Rerun a full scan and post log here.

    Then run hijackthis log again and post log here.
    Looking at your previous log (below) are you running norton as your antivirus?



    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 15:57:11, on 29/12/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18999)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\WindowsMobile\wmdSync.exe
    C:\Program Files\Kontiki\KHost.exe
    C:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\SoccerInferno\bar\1.bin\j2brmon.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Clearblue\Clearblue Cycle Calendar\Clearblue.exe
    C:\Program Files\FinePixViewerS\QuickDCF2.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.bin
    C:\Program Files\Spotify\spotify.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil10i_Ac tiveX.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.thetechguys.com/welcome
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {a24f3f59-1021-4e02-856c-99d9b4a03d83} - C:\Program Files\SoccerInferno\bar\1.bin\j2SrcAs.dll
    R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Toolbar BHO - {285028f8-201e-4f8f-827b-7381fc181c3e} - C:\PROGRA~1\SOCCER~2\bar\1.bin\j2bar.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: SoccerInferno - {c5a318c1-d1d9-41f0-85fe-41cc9fb25e75} - C:\Program Files\SoccerInferno\bar\1.bin\j2bar.dll
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
    O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
    O4 - HKLM\..\Run: [Wireless Manager] "C:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe" startup
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [SoccerInferno Browser Plugin Loader] C:\PROGRA~1\SOCCER~2\bar\1.bin\j2brmon.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware (registration)] regsvr32.exe /s "C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll"
    O4 - HKLM\..\RunOnce: [InnoSetupRegFile.0000000001] "C:\Windows\is-VOKDA.exe" /REG /REGSVRMODE
    O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
    O4 - Global Startup: Clearblue.lnk = ?
    O4 - Global Startup: Exif Launcher S.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O13 - Gopher Prefix:
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files\Virgin Broadband Wireless\AffinegyService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: QuestBrowse Service - Unknown owner - C:\ProgramData\QuestBrowse\questbrowse113.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools Security\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools Security\pctsSvc.exe
    O23 - Service: SoccerInferno Service (SoccerInfernoService) - SoccerInferno - C:\PROGRA~1\SOCCER~2\bar\1.bin\j2barsvc.exe
    --
  • more777
    more777 Posts: 112 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    here is my hijack this logfile. When i asked it to scan it came up with an error message along the lines of:

    'For some reason system denied write access to the hosts file. If any hijacked domains are on this file Hijackthis may not be able to fix this'

    dunno what this meant but did a scan anyway.

    Logfile of Trend Micro HijackThis v2.0.3 (BETA)
    Scan saved at 15:57:11, on 29/12/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18999)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\WindowsMobile\wmdSync.exe
    C:\Program Files\Kontiki\KHost.exe
    C:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\SoccerInferno\bar\1.bin\j2brmon.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Clearblue\Clearblue Cycle Calendar\Clearblue.exe
    C:\Program Files\FinePixViewerS\QuickDCF2.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.bin
    C:\Users\Monica\AppData\Local\Google\Update\1.2.183.39\GoogleCrashHandler.exe
    C:\Program Files\Spotify\spotify.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil10i_ActiveX.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.thetechguys.com/welcome
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {a24f3f59-1021-4e02-856c-99d9b4a03d83} - C:\Program Files\SoccerInferno\bar\1.bin\j2SrcAs.dll
    R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Toolbar BHO - {285028f8-201e-4f8f-827b-7381fc181c3e} - C:\PROGRA~1\SOCCER~2\bar\1.bin\j2bar.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: SoccerInferno - {c5a318c1-d1d9-41f0-85fe-41cc9fb25e75} - C:\Program Files\SoccerInferno\bar\1.bin\j2bar.dll
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
    O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
    O4 - HKLM\..\Run: [Wireless Manager] "C:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe" startup
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [SoccerInferno Browser Plugin Loader] C:\PROGRA~1\SOCCER~2\bar\1.bin\j2brmon.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware (registration)] regsvr32.exe /s "C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll"
    O4 - HKLM\..\RunOnce: [InnoSetupRegFile.0000000001] "C:\Windows\is-VOKDA.exe" /REG /REGSVRMODE
    O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Monica\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
    O4 - Global Startup: Clearblue.lnk = ?
    O4 - Global Startup: Exif Launcher S.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O13 - Gopher Prefix:
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files\Virgin Broadband Wireless\AffinegyService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: QuestBrowse Service - Unknown owner - C:\ProgramData\QuestBrowse\questbrowse113.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools Security\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools Security\pctsSvc.exe
    O23 - Service: SoccerInferno Service (SoccerInfernoService) - SoccerInferno - C:\PROGRA~1\SOCCER~2\bar\1.bin\j2barsvc.exe
    --
    End of file - 9190 bytes
  • Browntoa
    Browntoa Posts: 49,538 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    looking at the logs you need to run

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    and post that log
    Ex forum ambassador

    Long term forum member
  • more777
    more777 Posts: 112 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    tried to do that last scan but it shut my computer down. Only just been ale to log back in.
  • Browntoa
    Browntoa Posts: 49,538 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    did it complete the scan or shut down before the end

    did you switch off any anti virus like it tells you ??
    Ex forum ambassador

    Long term forum member
  • GunJack
    GunJack Posts: 11,767 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    1. your java is about 16 versions out-of-date....update to latest version, old ones have security vunerabilities.

    2. you appear to be running PCTools security as wel as norton, pick one and bin the other.

    3. run combofix from safe mode with networking, and paste the log :)

    edit - oops, tick and fix in HJT all the lines which have (no file) at the end of them before combofixing...
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • more777
    more777 Posts: 112 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    I have updated Java

    Unistalled Norton

    When i go into safe mode on the computer the screen goes black with the words safe mode in the four corners of the screen. not sure what to do from there.

    Sorry, not very good with computers... which lines do i delete on HJT
  • GunJack
    GunJack Posts: 11,767 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 29 December 2010 at 11:03PM
    did you choose Safe Mode With Networking?? if not, shut down and restart choosing the right option. if so, good - now re-download combofix, saving it to desktop, then run it.

    p.s. safe mode is supposed to look like that ;)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • rdpro
    rdpro Posts: 607 Forumite
    just to avoid further issues, Google 'Norton Removal Tool' - you should get it as a free download from Symantec - run it to ensure complete removal of Norton.
    IT Field Service Engineer, 20 years with screwdriver and hammer :)
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