flight cancellation - compensation?

creamegg112

Hello,

I was one of the customers that was affected by the bad weather during the run up to this Christmas. I was 4 hours delayed to getting to the destination of New York in addition to this i was 3 days delayed to getting home.

My last day was ruined by me waiting in a phone queue all day trying to reshedule the flight.

Where does this leave me in relation to compensation? i was due to be there from 17 - 21 december but instead the 17th we arrived 4 hours late and our last day on the 21 was gone because it was spent in a queue as i say.
I undersstand under the Extraordinary Circumstances and Regulation EC261/2004 it is noted that airlines do not have to pay compensation if under the extraordinary circumstances when an event "has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken". The regulation states an example of extreme weather being under this, however several flights was still in operation during our flight cancellation and i feel no reasonable measures had been taken to incorporate this.
Does anyone have any advice that i need to address in my complaint letter? i have never been in this situation before. do i seem entitled to compensation? it took me 2 years to save for this holiday and it was cut short at such a short holiday to begin with.

Many thanks
Chrissy x

In accordance to the Air Transport User Council the the length of flight up to 3500km up to 4 hours (to New York) = €300 and more than 4 hours based of a length of flight more than 3500km (to London) = €600

Caz3121

creamegg112 wrote: »

in addition to this i was 3 days delayed to getting home.


it took me 2 years to save for this holiday and it was cut short at such a short holiday to begin with.


In accordance to the Air Transport User Council the the length of flight up to 3500km up to 4 hours (to New York) = €300 and more than 4 hours based of a length of flight more than 3500km (to London) = €600

Confused how you were delayed for 3 days getting home yet your holiday was cut short....in the circumstances you should have been given accommodation and meals for the length of the return delay...did they put you in a hotel for the last 3 nights, if you had to pay this yourself you will be able to claim it back from the airline.

No compensation as, as you said this was extraordinary circumstances. Some people never got their holidays at all

Lynsey

Check up on your insurance to see if you are covered.
Wasting your time with complaints letters I think.

Lynsey

Alan_Bowen

Delay may be covered by insurance but usually kicks in after 12 hours, not 4. If the airport was closed you can hardly expect the airline to offer compensation and the EU Regulations on your return journey which would cover the cost accommmodation in New York, only operates if you were flying with BA or Virgin. If you flew with American, Delta or Continental, you are on your own unless covered by insurance.

Caz3121

Caz3121 wrote: »

Confused how you were delayed for 3 days getting home yet your holiday was cut short....in the circumstances you should have been given accommodation and meals for the length of the return delay...did they put you in a hotel for the last 3 nights, if you had to pay this yourself you will be able to claim it back from the airline if an EU airline if not contact your insurance

No compensation as, as you said this was extraordinary circumstances. Some people never got their holidays at all

edit: added the EU airline part to correct the post after reminder from Alan Bowen

Can't believe I quoted my own post rather than editing it! doh!

Westin

Where does this leave me in relation to compensation?

No where unless you can find who was responsible for the snow.