Trying to install new printer - having probs

Tracyk_2

I got a new HP Photosmart AIO printer. I don't know my WPA password so have opted to use my USB connection rather than wireless option.

However - during my install - when it asks me to connect my USB cable - it doesn't seem to recognise it - and says there is no printer connected.
Also - if I just try and let my laptop (XP) autodetect me plugging in the USB cable it gives me an error USB device not recognized.

financequest

Guessing you need correct software driver for XP. You need to be more specific about model ,A10 covers several HP printers. Have a look here http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&lc=en&dlc=en&cc=uk&docname=bpy21016

closed

you can login to the router to find the wpa password

Tracyk_2

I did an internal test page and it says HP Photosmart B110 All In One Series. I used the Install CD that it came with - but I don't recall it asking me which Windows version I was using.

Tracyk_2

How do I login to the router?

closed

which router is it

start, run

cmd

ipconfig

find the gateway address, eg 192.x.x.x enter it into your browser

financequest

B110A Driver for XP, large file though. 145 meg .http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cj-82266-1&lc=en&dlc=en&cc=uk&os=228&product=4022343&sw_lang=

Tracyk_2

It has a couple of LAN addresses and then goes onto wireless network connections.

The LAN has a default gateway address of 192.xxx.x.x
But the wireless one is blank - is it then the same as the LAN one?
When I put this into the browser it asks me for login and password to BSkyB blah blah - is this the same as my account login to Sky?

Tracyk_2

financequest - do you think this is diff to the CD that came with the printer - should I de install before running this new one - or just install it over the top?

closed

admin

sky

financequest

You can try that. I am assuming the CD/DVD includes correct driver for your version of XP, else download from HP site. Last time I downloaded similar software, it included a setup program ( typically SETUP.EXE or INSTALL.EXE ). I simply ran this program and followed the onscreen instructions. You may have leave the printer USB disconnected to printer until instructions prompt you to attach.