atm error !!

collywollys

seasons greetings all,

what's a reasonable time for a bank to take on refunding money taken from account even though the atm didn't dispense the money ??

it happened on the 16th dec, and i reported it to them on the 18th as advised in the branch.

it was a santander account but the atm was halifax !!

thanks

lucylucky

collywollys wrote: »

seasons greetings all,

what's a reasonable time for a bank to take on refunding money taken from account even though the atm didn't dispense the money ??

it happened on the 16th dec, and i reported it to them on the 18th as advised in the branch.

it was a santander account but the atm was halifax !!

thanks

Silly question but why did you not report on the day it happened?

INT1

What did the bank say they will do next?

Has or is the transaction appearing on your statement as it may of dropped off by now. Given current time of year you may get a delayed response.

collywollys

lucylucky wrote: »

Silly question but why did you not report on the day it happened?

went in my local santander branch on the day were i was advised that i needed to leave it 48hrs in which time my account should correct itself.

i left it 48hrs as advised then reported it!

opinions4u

I'd expect a resolution within 2 weeks.

May be add a few days on for Christmas.

How much did you ask for?

How much did the ATM give you?

What notes did it give you?

Have you checked that your account hasn't automatically corrected itself?

collywollys

INT1 wrote: »

What did the bank say they will do next?

Has or is the transaction appearing on your statement as it may of dropped off by now. Given current time of year you may get a delayed response.

reported it over the phone on 18th dec, just said it should go back in soon, transaction still on my account yes!!

just looking for a general timeframe, say 10 working day, would that be reasonable??

collywollys

opinions4u wrote: »

I'd expect a resolution within 2 weeks. sounds reasonable, thanks

May be add a few days on for Christmas. yeah definatly

How much did you ask for? £50

How much did the ATM give you? £0

What notes did it give you? nothing

Have you checked that your account hasn't automatically corrected itself?

its not corrected yet no

jonesMUFCforever

The new Banking code says you should be refunded almost immediately until the investigation is complete but we are talking about Santander here!

lucylucky

collywollys wrote: »

went in my local santander branch on the day were i was advised that i needed to leave it 48hrs in which time my account should correct itself.

i left it 48hrs as advised then reported it!

Odd response from the bank I would say, but I would be standing on their doorstep tomorrow morning asking where my money is.

collywollys

jonesMUFCforever wrote: »

The new Banking code says you should be refunded almost immediately until the investigation is complete but we are talking about Santander here!

haha yeah !!

Nothanks

Because your bank has to raise a claim, usually electronically, with the atm owner these cases can take 3-6 weeks in my experience, seldom less than 3 and i've never seen one in 10 days sadly. Often it depends on if the person you reported to raised the claim properly.