Removal of Lexplore

IoweIoweitsofftoworkIgo

Hi, I have downloaded the removal tool, copied it to CD(on laptop) & then put CD into CD ROM, but it won't play. Any other ideas would be gratefully received.

Toxteth_OGrady

IoweIoweitsofftoworkIgo wrote:

but it won't play.

You don't 'play' the CD as such. You need to put the CD in, open My Computer, right-click on the CD drive and select 'Explore.' When the removal tool icon appears double-click on it to execute.

:cool:

TOG

IoweIoweitsofftoworkIgo

Thanks for that-Ran the scan but it can't locate this particular virus, I'm sure it's there somewhere!

The link does state that if the removal tool can't find the virus, to re-start in safe mode & scan again.

When I re-start in safe mode, & click onto 'my computer', the cd-rom option isn't there?

Is there a way I can access the cd whilst in safe mode?

ALSO, I removed Kaspersky & am now able to get on-line!

Toxteth_OGrady

Boot normally, copy the removal tool file from the CD to a folder on your C drive (e.g. create a folder like C:\Temp). Rebbot to safe mode, browse to the C:\Temp folder and run the tool from there.

:cool:

TOG