Next

blue_monkey_2

bowbelldeb wrote: »

glitter123 wrote: »

Don't Next put a mark on the label when they reduce the price? I know they used to put a red dot but don't know if they still do it.

Yes they did.........

Not if you buy it online, they have never had dots.

mrbrightside842

To be fair, without the receipt, they don't have to even offer you the current selling price. If they had none in stock, they're unlikely to get any more during the sale. I'd have taken the credit note and had a rummage in the sale for another coat which was on sale whilst there was still stock.

mrs_T

mrbrightside842 wrote: »

To be fair, without the receipt, they don't have to even offer you the current selling price. If they had none in stock, they're unlikely to get any more during the sale. I'd have taken the credit note and had a rummage in the sale for another coat which was on sale whilst there was still stock.

I did try that, they had no jackets left in the sale and no full price stock on display.

mrbrightside842

Then I don't really see what else you can do, either take the credit note and buy some other clothes in the sale or keep the credit note until full price stuff filters back in and buy another coat at full price. Or try and have the coat fixed. Unless you find your reciept, you probably won't get back what you paid. If you'd paid by card, then they maybe would have accepted a bank statement. But if you've paid cash and lost the reciept, I can't think of any other options for you.

Chester85

I'm not long retired from a senior role with Next so hope I can be of help here to the OP

We stopped the red dotting process in 2008/9. It was an inefficient process which took way too many manhours up and at the same time the 'lax' refund process was changed but still allowed faulty goods to be returned without proof of purchase at the maximum price

The company was making losses as people bought sale goods then 'damaged' them (of course there were many genuine cases of faults too) before returning for full price credit/cash refund

So in 2009 we changed the policy to last selling price without proof of purchase.

I would perhaps ask to speak the Floor or Sales Managers (they'll either have a yellow sash or I believe they may wear blue 'love sale' shirts)

If you get nowhere ask for the Operations (3rd in store chain) Commercial/ASM (2nd) or Store (1st) manager to come down and if you stay polite and calm you'll probably get somewhere

We fully trained them in the process to be a bit giving in genuine cases, especially in terms of Christmas gifits.

If you really feel strongly and you know what store you bought it from and what till or perhaps narrow it down to 2 tills, then ask for them to search for the t-log which takes about 5 minutes and they can specify on the search the price, the till, the days, the time and the method of payment

Obviously they don't have to do any of this but in all the stores I oversaw I would be fully confident that my senior managers would look to help here