mega GLITCH M&S hampers !!!

cabbage

cancelled the chocolate loves hamper but not the after dinner one. No doubt another email will be with me soon.

Isn't this against OFT guidelines - should we report it?

lindens

i had email too,cancelled my whole order 2 x festive cheer, same email as above
booo!

debsjc

MoneyHoney wrote: »

Anyone emailed the CEO etc? Quick search on google and address is easy to find

Could you tell me what you searched for on Google please I cant find it.

I think we should email the CEO and make a point of the fact they emailed us to cancel the order ON CHRISTMAS DAY!!!
That really cant be good customer service. :eek:

KxMx

Seems a funny time to email but the systems are all automated now.

MoneyHoney

debsjc wrote: »

Could you tell me what you searched for on Google please I cant find it.

I think we should email the CEO and make a point of the fact they emailed us to cancel the order ON CHRISTMAS DAY!!!
That really cant be good customer service. :eek:

Google search: email CEO Marks and Spencer

mummyofonechild

MoneyHoney wrote: »

Google search: email CEO Marks and Spencer

My email to the CEO has been sent complete with references to Mr Scrooge and Christmas day. Cant see it doing any good though.

fozziebeartoo

The way I see it is.....

They managed to sell almost ALL their 2010 hampers (with use by dates VERY near in some cases) to us MSE-ers and would have made quite a lot of money.

Then they cancelled them.

Now they are stuck with a load of almost out of date hampers that no-one will buy who knows what M&S did........and that's COSTING them money.

I think they shot themselves in the foot cancelling the orders!

BTW I was starting to get Buyers Remorse at ordering the Gourmet one at £62.50.......I am still thinking it was over priced :rotfl::rotfl::rotfl:

payless

yep I ordered a gourmet also, and £62.50 was about the most I would pay ( not saying the booze might not be worth more- but to me it was worth about what I "paid" )

tamsle

Have just received a confirmation email from m&s and checked and the payment has gone from my account, for two of the chocoholics hampers, the other hampers I ordered were cancelled but at least I get the chocolates!

Careful_with_that_Axe

I've been corresponsing with M&S after they refused to fulfil my order of a Celebrate hamper and escalated it to accusing them of false advertising and reporting them to Trading Standards (which I have done). They were still showing 50% off displayed price which was £37.50. I have kept a screen shot of it.
I have had an email from them this morning that they will apply a £18.75 credit to my account if I want to re-order the hamper. Quite frankly after this, I wouldn't trust them to organise a prayer meeting in the Vatacan, so will be replying asking if they will be doing this for everyone who has been misled.