ASDA customer service is [Edited] Crap

daystrom

redcard wrote: »

So, use Tesco next time.

So many problems with Asda, yet you trust them with your Christmas order.

You know, you leave your chin up in the air so long, someone is gonna punch it eventually.

Your email to Asda was ridiculous, they probably laughed at how pathetic it was! Sounds like it was written by an angry teenager. Surprised your closing line wasn't "I'm never using Asda again, and I'm telling by 600 friends, 60 folk down the pub, and my 3 brothers never to use Asda again!"

You're right people should start using other supermarkets. The big 4 needs sizing down if the documentary, Panarama, is anything to go by. As for "Angry Teenager" comment, obviously you're not a parent 'cos teenagers throw a strop and get their parents to shop for them rather than make a complaint.
I'm more of a "student protester"

One other thing your last rant is more ridiculous, and sounds like an actual teenager and a bit angry at people who makes complaints to supermarkets. Actually you also sound like a Tesco employee.
That "leave your chin up comment" after saying "use tesco next time", then your rant at the bottom. Sounds almost like reverse psychology.

daystrom

skiddlydiddly wrote: »

£2/£3.50 for that delivery is an absolute bargain imo.I would never take it as any kind of guarenteed exact time for that price.It will be costing Asda a lot more than that to provide the service.I use Asda for deliveries and from speaking to them they have around 20 deliveries a day to do over a large area.Not even remotely efficient at that price.

As for you making someone wait outside for 30 minutes while you shower-unless you have some disability that would make it hard for you to get in and out then its just plain selfish and rude.I wouldn't wait for you if it was me, your shopping would be long gone back to the distribution centre.Then having the cheek to complain that the van is staking out your property, you need to get a grip.

Merry Christmas.

I'm becoming very suspicious of replies on this forum, as you may be aware if you've read my other posts. Because some of the comments are truly ridiculous.
20 deliveries a day? 20 deliveries a day? The time-slots for the week leading to XMas were completely full. Both tesco and asda. And even if they only had 20 and wasnt efficient as you put it and incapable of delivering a good service, then they shouldnt offer the service. Either that or up the price of delivery.
And as for your shower comment, are you drunk this XMas? Do you enjoy getting out of the shower to answer the door, then getting back in to finish showering afterwards? I certainly wouldnt be so inconsiderate of asking someone to get out of the shower if I was making a delivery. I'd be embarrassed, and really apologetic.
I dont mind waiting 2 hours on my allocated time-slot for a delivery and I'll be there when I say I'll be there but dont expect me to be there when I said I wouldnt be there, and I expect the same reciprocated.
Also why is it a cheek to state the obvious when I say he is staking out the house. The definition of a stakeout is, and I quote, "Surveillance of an area, building, or person". That is stating the obvious, its not cheek. If he was just parked reading the newspaper or listening to music and there solely for that purpose, then you'd have a point. But in this case you dont.

skiddlydiddly

daystrom wrote: »

I'm becoming very suspicious of replies on this forum, as you may be aware if you've read my other posts. Because some of the comments are truly ridiculous.
20 deliveries a day? 20 deliveries a day? The time-slots for the week leading to XMas were completely full. Both tesco and asda. And even if they only had 20 and wasnt efficient as you put it and incapable of delivering a good service, then they shouldnt offer the service. Either that or up the price of delivery.
And as for your shower comment, are you drunk this XMas? Do you enjoy getting out of the shower to answer the door, then getting back in to finish showering afterwards? I certainly wouldnt be so inconsiderate of asking someone to get out of the shower if I was making a delivery. I'd be embarrassed, and really apologetic.
I dont mind waiting 2 hours on my allocated time-slot for a delivery and I'll be there when I say I'll be there but dont expect me to be there when I said I wouldnt be there, and I expect the same reciprocated.
Also why is it a cheek to state the obvious when I say he is staking out the house. The definition of a stakeout is, and I quote, "Surveillance of an area, building, or person". That is stating the obvious, its not cheek. If he was just parked reading the newspaper or listening to music and there solely for that purpose, then you'd have a point. But in this case you dont.

20 deliveries a day at £2/3.50 will barely cover the drivers wage, let alone the runnig costs of the van and the distribution centre the delivery comes from.So yes, its incredibly inefficient.You seem to confuse efficiency with punctuality.If they upped the price of delivery to match what it actually cost it would be in the region of £10 per slot.

You seem to think for the sum of £3.50 its ok to basicly treat another perosn like dirt as you cannot be bothered to even acknowledge they are there.You seem to have no concept of what is rude or how to treat people.They are peopel btw, not something you just stood in outside-which is where you think its ok for them to wait while you fanny about.

As already mentioned, pick another supermarket to be delivered from and you'll find out they're all the same(have tried them all, no real difference apart from price).Pretty soon you'll have run out of options and have to get off your backdside and do the shopping yourself.I wonder if you'd treat the instore staff the same way?

Senator

how to check asda mobile last call/text charge? only know how to display currunt balance on screen

daystrom

skiddlydiddly wrote: »

20 deliveries a day at £2/3.50 will barely cover the drivers wage, let alone the runnig costs of the van and the distribution centre the delivery comes from.So yes, its incredibly inefficient.You seem to confuse efficiency with punctuality.If they upped the price of delivery to match what it actually cost it would be in the region of £10 per slot.

If they are inefficient they should stop the service. And for your information there delivery used to be more expensive than tesco. I was still happy to by from both as there were products from both stores I wanted. So paying upto £10 for delivery isnt great but if it guarantees delivery within the hour then you pay for the service you want.

skiddlydiddly wrote: »

You seem to think for the sum of £3.50 its ok to basicly treat another perosn like dirt as you cannot be bothered to even acknowledge they are there.You seem to have no concept of what is rude or how to treat people.They are peopel btw, not something you just stood in outside-which is where you think its ok for them to wait while you fanny about.

Look at it the other way round the supermarkets make hundreds of £millions per quarter, Tesco make £Billions per quarter, and you make it sound like the drivers per their own van hire and petrol, and survive only on the cost of these deliveries. Wake up from your dream world. The supermarkets can take the hit, if they actually do take a hit.
And its rather the delivery service that is treating is like dirt by ignoring what the customer wants and doing what they want.
If they dont have the common decency to respect our needs why should the customer respect theirs. Respect is a 2 way thing. That is something you need to understand.

skiddlydiddly wrote: »

As already mentioned, pick another supermarket to be delivered from and you'll find out they're all the same(have tried them all, no real difference apart from price).Pretty soon you'll have run out of options and have to get off your backdside and do the shopping yourself.

Again, read the other posts, I've never had any probs with Tescos ever and I've been with them longer. Their delivery used to be cheaper than Asda but now Asda has lowered their prices. And I still shop with Tescos,expecting a delivery today as a matter of fact.
I keep correcting people on forums quite a lot, and its getting tedious, but the real difference isnt price as they are practically similar and a difference of 50p or even £1 is nothing. The real difference is quality of service.

And yes I will definitely try others, but Morrisons dont seem to deliver thats why I chose Asda all those years ago. Sainsburys seem to have started deliveries and have check my postcode with them so will give them ago. And they have organic bread which is a bonus. After all, the reason why I tried Asda was because Tescos stopped stocking some organic foods.
I'll also give the smaller guys a try like Lidl, Aldi, safeways, Waitrose, Spar.

skiddlydiddly wrote: »

I wonder if you'd treat the instore staff the same way?

Why, do they do deliveries to your car now?

daystrom

dmg24 wrote: »

Anyone incapable of articulating themselves without resorting to such vile language really should not be allowed near other humans.

Get a life and stop doing Mary Whitehouse's job. There are some definitely VILE standup comics on TV these days. You should have a go at them instead.

On the subject of swearing I would like to quote Stephen Fry

The sort of twee person who thinks swearing is in any way a sign of a lack of education or of a lack of verbal interest is just f*****g lunatic,

you can read the rest of it here
guardian(dot)co(dot)uk/culture/tvandradioblog/2007/aug/20/theweekendstvstephenfrygu

In any case I had 3 letters in the title replaced with *%#. All Battlestar Galactica fans would have read it as Fraking. (which if I'm not mistaken is also a term for inserting a drill rod into a crevice and pumping it with liquid - a natural gas extraction technology)
You read into those symbols what you will.

shelly42

daystrom wrote: »

In any case I had 3 letters in the title replaced with *%#. All Battlestar Galactica fans would have read it as Fraking. (which if I'm not mistaken is also a term for inserting a drill rod into a crevice and pumping it with liquid - a natural gas extraction technology)
You read into those symbols what you will.

Is this you?

jb66

[QUOTE=

daystrom

;39651186]Yes you're absolutely right, they are not psychic. Hence TIME-SLOT. And when you say again TIME-SLOT. Is the concept of time-slot difficult for people to understand?
Ah ha, you mentioned, when you "work for

Tesco

". Do you now work for

Asda

?:D
Also how do you know they were over the moon? No driver has ever asked how do you feel about getting your delivery before your allocated time?
And I doubt you would ask drivers "were they over the moon to receive their orders early?" when you worked for

Tesco

.
Everyone employed by the supermarkets to go through this forum should be marked as such. Your views are biased against the customer.[/QUOTE]

Usually when they say "Brilliant, your early, now I can get the tea on." is a good indicator.

If my next slot is 17:00 and I arrive at 16:40 obviously i'm going tap the door to see if they are in and want the delivery, its not very efficient waiting 20mins then getting stuck in traffic later and actually being late for someone else, its pure common sense,and damage limitation.

If you really don't want it early as I've said, put a note in saying so, but I guess if you do that you cant have your petty arguments anymore.

Your a minority, most like it early, I think your the type of person who just likes a whinge over nothing!

If you make the driver wait then so be it, i'll wait till 16:55 and then take the stuff out, wheel it to your door and then as soon as the pda clicks 17:00 i ring the bell, if I get no answer or a snooty comment about its not time, i pack it up and take it away, doesnt bother me.

jb66

[QUOTE=

daystrom

;39651186]Hence TIME-SLOT. And when you say again TIME-SLOT. Is the concept of time-slot difficult for people to understand?
[/QUOTE]

Some folk choose a time slot because its cheaper and some choose a later timeslot to be safe

incase there is traffic or another unexpected delay.

I have worked for Tesco and can say that 99% of customers are happy to see you early if they are in.

real1314

daystrom wrote: »

Me thinks Asda employ people to read these forums. Hands up those who replied are on their pay-roll.
Especially those who say that when someone delivers half an hour early its called efficiency.
I've never heard such crap. Efficiency is when they arrive on time, exactly when they say they would arrive.
Hey Asda personnel who is reading this, dont arrive when I'm showering, taking a leak, or cooking. Arrive at your allocated time slot, thats what time-slots are for. I know when I'm going to be free, or busy and you dont thats why I paid £3.50 and not £2.00.
And yes, if you arrive early and I'm in a middle of a shower, you will wait.
And about your "is it asdas fault?" comment, I refer you back to an earlier post. Read the bit about 3D secure and not emailing or phoning me.

Complainer in "accuses people who don't agree of working for the problem company" shock!

Jeez, get over yourself. :cool: