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Warning: Best Buy.co.uk
Laz123
Posts: 1,742 Forumite
This has got to be the most incompetent internet company I have ever come across. In all the years of buying from the internet never, ever have I come across sheer stupidity as this company.
I have never used them before so did a few checks first. Then I ordered an Ipod nano 16gb on Dec 3rd. I received a confirmation email to say delivery would be a week later on Fri Dec 10th.
On the 10th no sign so I gave them the benefit of the doubt and left it until Mon 13th and rang them. They said due to weather conditions the courier company were working 5 days behind. Still nothing had happened so I emailed on the Fri 17th to say if I hadn't heard anything by Mon 20th I wanted to cancel.
Nothing happened on Monday so I rang again on Tues the 21st. (Bearing in mind it's about a twenty minute plus wait just to speak to someone.)
He told me he'd look into it and would ring me back. He got onto the warehouse and when he rang back he told me someone (a complete idiot) had put the Ipods on the wrong shelf and mine would be shipped out that evening.
Yesterday the 22nd I received a reply to my email of the 17th (bearing in mind they're supposed to reply within 1 day) to say they understood I wanted to cancel.
So I rang today to be told the wrong shelf Ipods were 8gb and they had no record of my conversation on the 21st and I wouldn't be getting the Ipod before Xmas.
What a bunch of !!!!!!
I have never used them before so did a few checks first. Then I ordered an Ipod nano 16gb on Dec 3rd. I received a confirmation email to say delivery would be a week later on Fri Dec 10th.
On the 10th no sign so I gave them the benefit of the doubt and left it until Mon 13th and rang them. They said due to weather conditions the courier company were working 5 days behind. Still nothing had happened so I emailed on the Fri 17th to say if I hadn't heard anything by Mon 20th I wanted to cancel.
Nothing happened on Monday so I rang again on Tues the 21st. (Bearing in mind it's about a twenty minute plus wait just to speak to someone.)
He told me he'd look into it and would ring me back. He got onto the warehouse and when he rang back he told me someone (a complete idiot) had put the Ipods on the wrong shelf and mine would be shipped out that evening.
Yesterday the 22nd I received a reply to my email of the 17th (bearing in mind they're supposed to reply within 1 day) to say they understood I wanted to cancel.
So I rang today to be told the wrong shelf Ipods were 8gb and they had no record of my conversation on the 21st and I wouldn't be getting the Ipod before Xmas.
What a bunch of !!!!!!
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Comments
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Best Buy are run by Carphone Warehouse.The man without a signature.0
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vikingaero wrote: »Best Buy are run by Carphone Warehouse.
you sure - they are an American company?
I have never used the web - but been into their stores - found them very good.
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
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I'm guessing you haven't been into a BestBuy store then?
Large part of store is CPW and just about everything is available on a 'get this phone contract and you get this <xyz> free'.
BestBuy in the UK is a joint venture by BestBuy and CPW.British Ex-pat in British Columbia!0 -
I have definitely been in a Best Buy - found them quite good - BUT have never been in a CPW store ....I'm guessing you haven't been into a BestBuy store then?
Large part of store is CPW and just about everything is available on a 'get this phone contract and you get this <xyz> free'.
BestBuy in the UK is a joint venture by BestBuy and CPW.
Not really noticed that it was buy something, get something thrown in for "free" ... next time will need to check - bought washing machine from there, as well as printer ... found service very good.
Just cann't see what difference it makes, if part owed by CPW?
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
so??
doesn't mean they are run by Carphone Warehouse.
Mark
This was very widely reported at the time. Carphone Warehouse wanted to expand their existing non-phone stores. Best Buy wanted to expand into Europe.
Best Buy bought 50% of the retail side of Carphone Warehouse, giving carphone warehouse the right to trade under the Best Buy name. Officially its a joint venture, but its Carphone Warehouse with some expertise from Best Buy.0 -
Went into the new Best Buy store in Southampton (well Hedge End)
Looking at their prices I doubt very, very much if I will be buying anything from there.0 -
Just cann't see what difference it makes, if part owed by CPW?
Mark
Charles Dunstone, the CEO/MD of BestBuy/CPW has a very visible email address in his store magazines: cdunstone@cpw.co.uk
I guess if they screw up then he wants to know.The man without a signature.0 -
Went into the new Best Buy store in Southampton (well Hedge End)
Looking at their prices I doubt very, very much if I will be buying anything from there.
Funnily enough, that is the one I have been to a few times - we managed to get some good deals - so quite happy with them.
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0
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