where do i stand on this? (Trainline.com)

Biker-Budgie

I was supposed to have a meeting in London today, so i prebooked my train tickets from Birmingham to London via thetrainline.com, i was scheduled to collect the tickets this morning.

Over breakfast i was watching Daybreak on ITV and in the local news bulletin it said all Virgin trains between Birmingham New street and London Euston were delayed until at least lunch time.

No problem, i canceled my apointment and made my way to the office instead, i called thetrainline to organise my refund only to be told that the train i booked left on time :mad: and so no refund would be given.

now in hindsite i should have checked with national rail/thetrainline before canceling my apointments and its now too late for me to re-organise but obviously im pretty miffed - plus my employer is down £89 for todays train fares that will need to be re-booked in the new year. the indian call centre at the trainline had little understanding of the problem and just stood by their statement that its non refundable.

Quentin

Why do you blame the "indian" call centre for standing by the Ts+ Cs - you agreed them when you bought the tickets. End of.

Blueshark911

YOU made the decision not to catch the train so I cant see that you have any chance of getting the money back unless you took out the optional insurance and even then I cant see them paying out for the reason you gave. How about contacting Daybreak about re the inaccurate info they gave ?

Merry Christmas :beer:

PS Check National Rail next time

Livingthedream

'Indian' call centre, Virgin Customer services or National rail, all would have checked the departure time of the train as this is the policy to work out how much delay compensation would be paid. Unlucky for yourself the train left on time which means No fault on that of the Train Company.

You could try and write a letter to Virgin Trains, explaining what happened, you might get a 'Goodwill Gesture'

Biker-Budgie

maybe i should have used the term 'off shore' rather than 'indian' my apologise for any offence - i (like many) get annoyed with trying to discuss none-standard issue's with someone whom English is not their first language over a bad VOIP line. I wasnt demanding anything but thought given the circumstances they would be understanding - maybe offer to refund the return leg etc. i just got a brick wall and therefore frustrated.

Biker-Budgie

Quentin wrote: »

Why do you blame the "indian" call centre for standing by the Ts+ Cs - you agreed them when you bought the tickets. End of.

i didnt 'blame' them - i merely pointed out that their customer service had the empathy of a robot.

lucylucky

I would think where you stand is that you have lost money and missed an appointment.

As you stated in your first post "i should have checked with national rail/thetrainline before canceling my apointments "

Can't see you getting any refund I am afraid.

esmerobbo

This is on National Rail Enquires!

Trains departing Birmingham New Street at 50 minutes past the hour are cancelled as well as the 06:04 Wolverhampton to London Euston and the 07:41 Birmingham International to London Euston

What train were you booked on?

Biker-Budgie

esmerobbo wrote: »

This is on National Rail Enquires!

Trains departing Birmingham New Street at 50 minutes past the hour are cancelled as well as the 06:04 Wolverhampton to London Euston and the 07:41 Birmingham International to London Euston

Thanks, i found this when i realised my mistake earlier.

as i thought, im annoyed but mainly with myself - shoudlnt beleive everything on the news

dzug1

Your return leg should be amendable for a fee of £10 plus any difference in fare, assuming it's an advance single ticket

You can avoid the trainline's booking fees BTW - book with Virgin or another operator

Quentin

Biker-Budgie wrote: »

i didnt 'blame' them - i merely pointed out that their customer service had the empathy of a robot.

It would be difficult for anyone to empathise with you over this (as even you now admit this is all your own mistake!).

Sure you aren't having a go at the "indian" call centre just because they wouldn't change their conditions and give you a refund?