British Gas WebSaver problem

Chester_Field

Hi. I signed up for WebSaver 6 in Feb, registered for online account management, but somehow forgot to sign up for paperless billing, which is one of the conditions. British Gas did nothing to remind me that I needed to sign up for this - it's only in the small print on the back of the letter, and everything else was along the lines of 'you don't need to do anything else'.

As a result I've been put on to the standard tariff. I only realised this from the recent bill, as previously the bill hasn't shown this explicitly, and of course I didn't check the unit prices.

So I feel stupid, but do I have grounds for complaint to British Gas?

If you're transferring to British Gas, beware.

Swipe

Nope, you have no grounds for complaint. When i signed up for a BG websaver I distinctly remember them mentioning this when they sent me my account details after signing up.

Yellowcard

Chester_Field wrote: »

Hi. I signed up for WebSaver 6 in Feb, registered for online account management, but somehow forgot to sign up for paperless billing, which is one of the conditions. British Gas did nothing to remind me that I needed to sign up for this - it's only in the small print on the back of the letter, and everything else was along the lines of 'you don't need to do anything else'.

As a result I've been put on to the standard tariff. I only realised this from the recent bill, as previously the bill hasn't shown this explicitly, and of course I didn't check the unit prices.

So I feel stupid, but do I have grounds for complaint to British Gas?

If you're transferring to British Gas, beware.

You didnt recieve bills for months which didnt seem strange to you, you're benefiting from an online tariff with a self explanatory name, and you want to complain to British Gas about it? Is that a joke?

t0rt0ise

I think you have grounds for a moan at British Gas and see what they will do. Seems like an unfair term in the contract. You'd think really that if the tariff said you had to have paperless billing that they would automatically put that in place. I would say that if you're going to complain to British Gas then write a letter and post it signed for delivery. They seem to answer that but totally ignore emails. I presume they wil claim with emails that they never received them.

That is, if I'm understanding the problem right as Yellowcard above seems to have read it differently although probably when they realise their mistake they will apologise.

pothole50

If you signed up in Feb and you did not check the unit price you were paying for electricity, in 10 months how can this be the fault of BG.

I recently changed from ECO 7 to single rate, but still kept my Websaver 5 tariff, have always paid by paperless, went onto the site and it was asking me to sign up for paperless billing, did this alter because I changed from ECO 7 to single rate, ticked the box sorted.