Half Price Perfumes Glitch

Savvybunny2009

Well although mine was supposed to have been next day delivery when ordered it looks like all orders would have gone out 1st class post so there would be no tracking. Nothing arrived today, not looking hopeful.

TC1978

Seems as though 'Michael, Head of IT' isn't that great at his job....

Hi,

We are very sorry for an order update you have received yesterday . We had to update the status of some past orders to fit our current status scheme after a secure transfer to our new server. No actual order was placed or despatched.

Please don’t worry – the message was generated by our system and no one else posses any information about your account.

Sorry for the inconvenience.

Kind Regards,
Michael
Head of IT
Sterling Pharmacy Ltd.



Booooooo

dawnie1972

Do they think they're getting away with it that easily? To "sort their systems out" they send god knows how many people emails saying their orders have been despatched. Don't know about anyone but will give it a few days then want to know where my order is. Also someone on another thread has said that they took money from her paypal account yesterday

Savvybunny2009

I haven't received that email, but then again I never received the refund either.

My order according to them is dispatched so as they have my money I shall be having a lengthy conversation with their customer services manager if my order doesn't arrive.

TC1978

I got the e-mail as I contacted them wanting to know what was going on- unfortunately I can't access MSE on my work computer as it's a 'forum' and banned!! I was concerned I'd been hacked or something!
I checked last night and my original paypal payment was definitely refunded.

shoe*gal_2

Has anyone got an update. I had the email but nothing was ever delivered so I'm a but curious.

Savvybunny2009

I emailed them to say mine hadn't arrived, then they said it was cancelled a long time ago and it was a system update thing.

I did point out that my order hadn't been cancelled and my money had not been refunded and when should I expect my order as I had received the despatched email.

They replied saying thank you for bringing it to our attention that you did not receive a refund, we have now refunded you and obviously we wont be sending your order as we will be out of pocket.

I'm sure it could be taken further but I don't have the energy or time to waste on them. Shame they still email me every day with some 'amazing' offer :rolleyes:

shoe*gal_2

I have today's amazing offer email too. I think I'll get off their mailing list now.

Joozymup

Oh wow it's not just me having problems with Halfpricedperfumes then. I have received despatched emails from them 2 weeks ago for an order 'they' cancelled and refunded back in Dec.'10 I have sent them heaps of emails but they never bother to reply. I'm simply going to vote with my feet and never use them, certainly wouldn't ever recommend them. Good luck everyone! X