Broken LG TV

LG_TV_problems

I recently returned my LG hd ready TV to Richer sounds where it was bought after it suddenly stopped working!
They told me that the repair would take a maximum of 3 weeks and cost £40 as the tv was 4 days out of warranty even though it was not used until the end of January this year!!!!!!
After not hearing from them after 4 i gave them a call.
I was told that the TV was in the back store room and was not able to be repaired, they then told me that there was nothing else they could do! After complaining to the staff member he suggested that i come in to speak with the manager.

I am going to go in later this afternoon to speak with him but was wondering if anyone knew where i stand? The TV was very expensive and was undoubtedly expected to last for considerably more than 12 months!!

HELP PLEASE!!!!!

gordikin

Try posting in the Consumer rights board below.

lucylucky

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/

http://www.oft.gov.uk/shared_oft/738369/738378/forcustomers_pdf.pdf

If it has an inherent fault, i.e. not caused by you they will have to do something about it

LG_TV_problems

would that still apply with it being out of warranty?

gordikin

LG_TV_problems wrote: »

would that still apply with it being out of warranty?

Yes, but as the fault occured more than 6 months after you bought it you need an 'engineers report' stating it was an inherent fault and not misuse, the cost of which should be met by RS if it is an inherent fault.

lucylucky

LG_TV_problems wrote: »

would that still apply with it being out of warranty?

Did you not have time to read what I posted?

Inactive

If it is out of warranty, the problem should be dealt with by LG, not Richer Sounds.

Contact LG and see what they have to say.

Richer_Sounds_Company_Representative

LG_TV_problems wrote: »

I recently returned my LG hd ready TV to Richer sounds where it was bought after it suddenly stopped working!
They told me that the repair would take a maximum of 3 weeks and cost £40 as the tv was 4 days out of warranty even though it was not used until the end of January this year!!!!!!
After not hearing from them after 4 i gave them a call.
I was told that the TV was in the back store room and was not able to be repaired, they then told me that there was nothing else they could do! After complaining to the staff member he suggested that i come in to speak with the manager.

I am going to go in later this afternoon to speak with him but was wondering if anyone knew where i stand? The TV was very expensive and was undoubtedly expected to last for considerably more than 12 months!!

HELP PLEASE!!!!!

Hi,

I was sorry to read of the problems with your LG TV.

Certainly I’d be most interested to hear from you some further information about this problem so that I can ensure all is resolved to your satisfaction. With this in mind, please would you private message me with your sale and contact details?

In the meantime, my apologies for the inconvenience caused and I look forward to hearing from you soon.

Many thanks,

John Clayton
Operations Director
Richer Sounds

Heinz

For something like a TV, a strict 12 month warranty is unreasonable.

The TV must last what any reasonable person would consider to be 'a reasonable length of time' - and that is most certainly not exactly 12 months.

Although they all try it on, the seller is responsible (not the manufacturer) and, from the post immediately above this, Richer Sounds are well aware of that.

Take them to court.

lucylucky

Heinz wrote: »

For something like a TV, a strict 12 month warranty is unreasonable.

The TV must last what any reasonable person would consider to be 'a reasonable length of time' - and that is most certainly not exactly 12 months.

Although they all try it on, the seller is responsible (not the manufacturer) and, from the post immediately above this, Richer Sounds are well aware of that.

Take them to court.

Or ask them nicely to sort the issue for you;)

safc118

Heinz wrote: »

For something like a TV, a strict 12 month warranty is unreasonable.

The TV must last what any reasonable person would consider to be 'a reasonable length of time' - and that is most certainly not exactly 12 months.

Although they all try it on, the seller is responsible (not the manufacturer) and, from the post immediately above this, Richer Sounds are well aware of that.

Take them to court.

true however after the 1 year warranty its up to the customer to prove that the fault isn't by use and it was a manufacturing fault which means getting a independent engineer to look at the tv (at your cost) then from his findings you need to send that to richer sounds stating if the problem isn't resolved within 10 working days or so then your going to go to the small claims court. They wont want to go there so they will offer a settlement:T