Phone contract fraud

Jon_01

This seems (from what I've noted over the last few months) is the problem with having your fraud dept 'oversea's'. It make them very hard to communicate with.

While it's true that fraud depts aren't customer facing they do call customers when a problem comes up. From what I can see T's don't contact anyone. They rely wholly on what they see on screen, which isn't the way to do it.
In this case (and I'm assuming things here), is that the acc was setup and switched to internet billing. The Op would therefore never have received a bill. Shortly after setup (in some cases hours) the acc address is changed so that the Op would never get the final demand letters. Only when the acc is passed to an agency would they chase up the info and find the Op is at the address first given.
As I said, not that hard to work it out IF you know what you're doing, know how to dig through the info in the internal systems and care what you're doing...