phone not powering up 50% of the time.

walshy.walsh

hi guys and gals

right, basically i have a samsung pixon m8800 and am 18 months into a 2 year contract. the phone has not been abused, and apart from a few scratches from being in my pocket, is in perfect condition.

the last few days, it has not wanted to power on, i have to take the battery out several times and several attempts to power up before it actually works. now and again it just powers down randomly too. is this my own problem, or 02's?

cheers guys.

OneADay

Think its Samsung's problem - if its under warranty.

walshy.walsh

samsung give a 12 month warranty, which im obviously out of, but i am on a 2 year contract. surely the phone must be able to fulfill the contract term. the phone still belongs to 02 till that point doesnt it?

Guys_Dad

Could be battery _ I have had that.

Could be charger - I have had that

Could, of course, be handset.

As for guarantee period, warranty, check out Sale of Goods Act and then take it up with whoever sold you the phone - not Samsung. At the moment, if it is the handset, you don't know if it has been damaged somehow or if it was badly made.


Have a look here for a BBC template letter to give to the shop
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html

I wouldn't hold out too much hope, though, unless you are prepared for a lot of hassle.