laptop stuck on welcome screen, can anyone help please?

midnightraven3

as title really

my lappy is stuck on the welcome screen and wont do anything else
the blue circle is going round & round

it really needs replacing, but i was hoping to get a couple more weeks from it and buy new in the sales

is it fixable? even temporarily?

thank you

[Deleted User]

Have you tried holding down the power button for 10 or so seconds? If you have then try taking the battery out and disconnecting from the mains. Put the battery back in and switch on.

JJ_Egan

Boot into Safe Mode often cures a minor star up error .

jje

midnightraven3

i tried the holding down the button bit but i shall try the battery bit now, thank you!

midnightraven3

i tried in safe mode
and i can get it to start like that

tried a system restore, it wouldnt let me
so i held the button down again as i didnt know what to do when in was in safe mode

[Deleted User]

What happened when you removed all power i.e. battery and mains plug? Did you put it back together and power on again?

midnightraven3 wrote: »

i tried in safe mode
and i can get it to start like that

What does this mean? You need to describe clearly the steps you took and what you saw on screen.

midnightraven3 wrote: »

tried a system restore, it wouldnt let me

Seems a little previous!

midnightraven3

:osorry

i have no idea what i am doing, none whatso ever:o

it offered me the chance to do it
and since it was the only thing it appeared i could do, i tried system restore

when i start in safe mode, i get my normal screen but everything is really big

midnightraven3

Deleted_User wrote: »

What happened when you removed all power i.e. battery and mains plug? Did you put it back together and power on again?



What does this mean? You need to describe clearly the steps you took and what you saw on screen.


Seems a little previous!

i removed battery having unplugged it
it just starts the same, allows me to put in password and then remains on the welcome screen

[Deleted User]

Have you left it a little while i.e. 15 minutes to see what happens? If anything? Could be an issue with a stick of memory.

midnightraven3

i havent left it that long, so far
but i shall and see what happens

thank you!

[Deleted User]

What happened?