Easyjet - missing return due to delay

benjus

I'm supposed to be flying out to Geneva today, collecting my children and flying straight back. There's about 5 hours between my scheduled arrival in Geneva and the return flight's scheduled take-off. Both legs are with Easyjet, although I'm returning to a different UK airport.

So, now I'm sitting in Luton airport with a 3.5 hour delay and the possibility that the flight won't leave at all. I just spoke to someone in Easyjet customer service who didn't seem very clued up or even to understand very well what I was trying to say, but she was telling me that Easyjet won't accept liability if I miss the return flights because the outward and return legs weren't booked as a single booking.

Now it would not be possible (AFAIK) to book these on a single booking because:

• The passengers are different (I fly out alone and return with my children)
• The return flight goes to a different airport

Does anyone know if Easyjet would have any responsibility to allow me to reschedule the return flights free of charge if I am unable to get to Geneva on time due to a delay in an easlier Easyjet flight? Or is this a matter for travel insurance?

richardw

They might if LTN-GVA is cancelled.

HXDave

as seperate bookings, AFAIK EZY have no liability for your return journey, should you miss it.

Best you can hope for is the return flight also being cancelled because of the weather.

otherwise, you may need to check with your insurance on this.

HXDave

richardw

looks like the outbound is cancelled

http://www.london-luton.co.uk/en/flights/

EZY2059 Geneva 14:00 Cancelled
EZY2061 Geneva 15:00 Cancelled
EZY2063 Geneva 16:15 Cancelled
EZY2065 Geneva 17:10 Cancelled
EZY2067 Geneva 18:10 Cancelled
The Flight Departures information in the table above was last updated at: 14:54 on 18 December 2010

System

Flights from Geneva can be checked here

benjus

Thanks all... stupid of me for worrying in retrospect... all the flights were, of course, cancelled. Getting out of Luton and back home was quite a trial, though.

Voyager2002

benjus wrote: »

Thanks all... stupid of me for worrying in retrospect... all the flights were, of course, cancelled. Getting out of Luton and back home was quite a trial, though.

And what happened to the children? I hope they are not still waiting in Geneva.

benjus

Voyager2002 wrote: »

And what happened to the children? I hope they are not still waiting in Geneva.

Don't worry - they didn't even bother setting out for the airport after I reported what was going on in the UK. Let's hope the 2nd attempt works better...